Retail Department Manager; Clothing, Pet & Animal Health

Retail Department Manager

Departments:
Clothing, Pet & Animal Health

Job Purpose:

To deliver on the mission of Wilco by profitably providing superior customer service.

Job Summary:

Be the product knowledge expert and merchandise, stock, sign, and provide customer service, upholding department standards where assigned. Sell products, provide product information, ensure complete bin tagging and signing, and maintain a clean department. Lead the department and collaborate with the store team to enhance the overall department performance.

Reports to:

Store Manager / Assistant Store Manager

Supervisors:
Staff in assigned department

• Lead and manage store personnel in assigned departments, including scheduling, training, mentoring, coaching, and evaluating employees.
• Partner with the Store Manager on staff selection and other HR functions.
• Understand the needs of customers and provide and ensure customer service in assigned departments.
• Merchandise, stock, and sign departmental products utilizing established standards.
• Be informed and provide product information to customers and the store team in the designated department, and further develop department product knowledge.
• Maintain department orderliness and cleanliness by complying with all established standards.
• Recommend and participate with other inter‑departmental team members in efforts to improve the value of the department.
• Fill in at other departments and cashier positions as needed.
• Attend regular and special meetings as requested.
• Maintain and comply with all established retail standards.
• Stock store merchandise as directed.

• Skill to operate a computer and other automated office machines.
• Ability to perform arithmetic calculations.
• Ability to communicate effectively verbally and in writing.
• Ability to interact effectively with customers and co‑workers.
• Ability to obtain specialized training certifications (i.e., Stihl, Benjamin Moore, etc.)

• Two years of retail department experience.
• High School diploma or equivalent.

• Medical, dental, and vision health insurance
• Profit Sharing Program
• 401K Retirement Plan – up to 6% Employer Match
• Advancement Opportunities
• Employee Assistance Program
• Referral Bonus – refer a friend or family member
• Long‑term disability and Life/AD & D Insurance
• Generous Employee Discount
• Tuition Reimbursement
• On‑Demand Pay
• Holidays and paid time off.

• Regular bag/bale lifting.
• Prolonged standing and repetitive bending.

• Rural, pet‑friendly environment.

Wilco is an Equal Opportunity Employer. We recognize and encourage the valuable and enriching contributions that people from all backgrounds and experiences bring to our organization. As a values‑based cooperative, we believe all individuals should be treated on the basis of merit without prejudice.