Retail Department Manager; Clothing, Pet & Animal Health

Retail Department Manager

Departments:
Clothing, Pet & Animal Health

TO DELIVER ON THE MISSION OF WILCO BY PROFITABLY PROVIDING SUPERIOR CUSTOMER SERVICE.

Be the product knowledge expert and merchandise, stock, sign, and provide customer service, upholding department standards where assigned. Sell products, provide product information, ensure complete bin tagging and signing, and maintain a clean department. Lead the department and collaborate with the store team to enhance the overall department performance.

Reports to: Store Manager / Assistant Store Manager

Supervisors: Staff in assigned department

• Lead and manage store personnel in assigned departments, including scheduling, training, mentoring, coaching, and evaluating employees.
• Partner with the Store Manager on staff selection and other HR functions.
• Understand the needs of customers and provide and ensure customer service in assigned departments.
• Merchandise, stock, and sign departmental products utilizing established standards.
• Be informed and provide product information to customers and the store team in the designated department, and further develop department product knowledge.
• Maintain department orderliness and cleanliness by complying with all established standards.
• Recommend and participate with other inter-departmental team members in efforts to improve the value of the department.
• Fill in at other departments and cashier positions as needed.
• Attend regular and special meetings as requested.
• Maintain and comply with all established retail standards.
• Stock store merchandise as directed.

• Skill to operate a computer and other automated office machines.
• Ability to perform arithmetic calculations.
• Ability to communicate effectively verbally and in writing.
• Ability to interact effectively with customers and co-workers.
• Ability to obtain specialized training certifications (i.e., Stihl, Benjamin Moore, etc.).

• Two years of retail department experience.
• High School diploma or equivalent.

• Medical, dental, and vision health insurance
• Profit Sharing Program
• 401K Retirement Plan - up to 6% Employer Match
• Advancement Opportunities
• Employee Assistance Program
• Referral Bonus - refer a friend or family member
• Long-term disability and Life/AD & D Insurance
• Generous Employee Discount
• Tuition Reimbursement
• On-Demand Pay
• Holidays and paid time off.

• Regular bag/bale lifting.
• Prolonged standing and repetitive bending.

• Rural, pet-friendly environment.

Wilco is an Equal Opportunity Employer. We recognize and encourage the valuable and enriching contributions that people from all backgrounds and experiences bring to our organization. As a values-based cooperative, we believe all individuals should be treated on the basis of merit without prejudice.