Grocery​/Courtesy Clerk

Job Description

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages customers to return. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate respect, honesty, integrity, diversity, inclusion, and safety of others.

• Promote trust and respect among associates.
• Create an environment that enables customers to feel welcome, important, and appreciated by answering product‑related questions.
• Gain and maintain knowledge of products sold and make suggestions to customers.
• Assist with customer requests, retrieving, lifting, and locating product.
• Greet customers, help them load merchandise on the conveyor belt, bag merchandise, and thank them.
• Assist in removing customer’s merchandise from the bottom of the basket for checkout.
• Follow all customer bagging preferences politely and correctly.
• Use best practices for bagging items in various bag types, ensuring items are not damaged.
• Offer assistance to customers with loading bags into their car.
• Control shrink by following all company shrink initiatives, including bottom of basket inspections, cart transfers, and proper placement of go‑backs.
• Retrieve carts from the parking area using a cart strap, pushing no more than six carts at once, and return them to designated areas.
• Know the store’s layout, locate products, and conduct price checks for cashiers.
• Observe scheduled shift operating hours.
• Display a positive, friendly attitude.
• Reinforce safety programs by following safety procedures and notifying management of unsafe conditions.
• Execute a legitimate safety sweep program, inspecting the entire sales floor every half hour.
• Notify management of customer or employee accidents.
• Maintain cleanliness standards throughout the store, including lobbies, vending machines, restrooms, sales floor, spills, check stands, carts, hand baskets, and front‑of‑building areas.
• Report all safety risks or issues, and illegal activity, including robbery, theft, or fraud.
• Collaborate with front‑end associates to encourage teamwork.
• Adhere to all local, state, federal laws, and company guidelines.
• Ensure all merchandising, customer service, cash control, labor control, expense and supply controls, loss prevention, maintenance, safety, food safety, associate and customer engagement rules are followed.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Minimum

• Must be able to meet the minimum physical demands of the position.
• Must be 16 or older.

Desired

• Ability to handle stressful situations.
• Effective communication skills.
• Basic math knowledge: counting, addition, and subtraction.

• A wide range of healthcare coverage, including affordable, comprehensive medical, dental, vision, and prescription coverage, through company plans or collective bargaining agreement plans.
• Flexible scheduling in full‑ and part‑time roles with paid time off, including holiday and sick pay based on eligibility and length of service.
• Emotional and financial support with free counseling through the Employee Assistance Program and free, confidential financial tools and coaching with Goldman Sachs Ayco.
• Valuable associate discounts on purchases, including food, travel, technology, and more.
• Up to $21,000 in tuition reimbursement over your career, through an industry‑leading Continuing Education program.
• Vast potential for growth, through an abundance of industry‑leading training programs and diverse career pathways.