General Manager

When you join Victra, you become part of the largest Verizon authorized retailer in the United States. As a General Manager, you shape our guest experience by coaching your team to give their best to every guest, every time. Your success will be measured by exceeding sales targets while maintaining operational excellence. With paid training, you will receive the tools needed to take ownership of your store and develop your Assistant General Manager into a strong leader.

If you thrive in a competitive environment, enjoy working with high‑performing teams, and are passionate about helping others grow while consistently delivering results, Victra is the place for you. Apply today!

We believe in #Performance #Collaboration #Integrity #Innovation #Integrity #Celebration

• Building, developing, and mentoring your sales team.
• Coaching the team and ensuring the sales process is taught and followed throughout the store.
• Attracting and retaining top‑caliber employees.
• Acting as a brand advocate for Victra.
• Providing ongoing sales training and support to exceed sales, retention, quality, and service objectives.
• Engaging in sales strategy development to ensure products and services are showcased throughout the store.
• Ensuring store employees meet or exceed defined monthly success metrics and complete assigned training on time.
• Developing and implementing sales tools and initiatives.
• Maintaining store performance by running retail inventory compliance.
• Engaging in business operations such as budgeting, forecasting, analyzing, and reporting sales.
• Developing innovative ways to drive traffic in stores and capitalize on the existing customer base.
• Owning store success and handling all employee‑related needs, staffing, scheduling, labor controls, marketing, loss prevention, and other store functions.
• Resolving guest escalations in a timely manner.
• Clearly communicating company objectives and priorities to team members and following up promptly.
• Staying up to date with new sales promotions and providing guests with complete solutions to meet their needs.

• Paid Training
• Premium Health, Dental, and Vision Insurance
• Paid Maternity Leave
• 401(k) Match
• Tuition Reimbursement
• 50% off Verizon Service
• VNation Disaster Relief
• Referral Bonus
• Diversity, Equity, & Inclusion Employee Resource Groups
• Frequent Contests
• Career Advancement Opportunities
• A comprehensive benefit list can be viewed here. Please note that all benefits are subject to the terms and conditions of the plan document or insurance policy.

Pay will include a base rate of $22.90/hour with uncapped earning potential through commission.

You thrive in a sales environment and enjoy sharing this energy with a team that you can develop and motivate. You set high performance goals and inspire others to achieve them. You’re open to new ideas, relate well with diverse people, and understand others’ needs to help them excel. Success for you is a team delivering results.

• 1–3 years of retail sales experience, with 2 years in a leadership/supervisory role.
• Management experience in a commission‑based sales environment.
• Proven track record of achieving challenging team and individual sales goals.
• Ability to balance multiple opposing priorities in a multifaceted environment.
• Experience setting goals, evaluating performance, and developing high‑performing teams.
• Basic interview skills and enhanced staffing knowledge.
• High school diploma or GED.
• One or more years of customer service, preferably in a retail or sales environment.
• Willingness to work evenings, weekends, holidays, and during peak vacation periods (November through December).
• At least 18 years of age.
• Legally authorized to work in the United States.

• Ability to lift ten pounds.
• Ability to stand for long periods of time.

All General Managers must complete a 4‑day New Hire University (NHU) training program within 30 days of their official start date. This class may include overnight travel at the company’s expense. Following NHU, a 3‑day General Manager University (SMU) training program is required, also within 30 days and potentially involving overnight travel. Various online and computer‑based training will be required throughout employment with Victra.

You may be required to take a 20‑minute assessment. If selected to move forward, a recruiter will reach out to provide details about the role and answer questions.

We’re proud to be an equal opportunity employer and celebrate our qualified candidates’ and employees’ differences, regardless of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, veteran or military status, or any other status or characteristic protected by federal, state, or local law. Diversity makes us better.