Customer Service Coordinator

Customer Service Coordinator

Duration: 9 Months

The Customer Service Coordinator will be the primary point of contact for internal customers and department representatives, focusing on providing professional and efficient assistance. The role involves acting as a liaison between various departments, managing conference room scheduling, processing work orders, and supporting internal events.

• Customer Support:
  Provide exceptional service to internal customers via phone/email/Teams
• Liaison Role:
  Facilitate communication between internal customers and other departments to ensure efficient resolution of inquiries.
• Conference Room Scheduling:
  Manage reservations and setup requests using specialized scheduling software.
• Work Order Management:
  Process and enter work orders in designated software, collaborating with service partners for timely completion.
• Event Coordination:
  Assist department groups in planning and executing customer events.
• Recordkeeping:
  Maintain accurate records of requests, orders, and communications.
• Customer Service Excellence:
  Deliver high-quality service while adhering to company policies and standards.

• Preferred:
  Previous experience in a call center, customer service, or administrative support role.
• Customer service or call center experience preferred

• Call center
• Scheduling
• Work Order Management
• Recordkeeping
• Phone/email communication

• 2-year associate's degree or work experience equivalent preferred

US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit  US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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