Customer Process Specialist

Customer Process Specialist

** Date:
** Jul 6, 2026

*
* Location:

** Tewksbury, MA, US, 01876

Corning, NY, US, 14831

Durham, NC, US, 27712

Vineland, NJ, US, 08360

Oneonta, NY, US, 13820

** Company:
** Corning

Requisition Number: 76299

** The company built on breakthroughs. ​ *
* ** Join us.​ *
* Corning is one of the world's leading innovators in glass, ceramic, and materials science. From the depths of the ocean to the farthest reaches of space, our technologies push the boundaries of what's possible.  ​ 

How do we do this? With our people. They break through limitations and expectations - not once in a career, but every day. They help move our company, and the world, forward. ​ 

​At Corning, there are endless possibilities for making an impact. You can help connect the unconnected, drive the future of automobiles, transform at-home entertainment, and ensure the delivery of lifesaving medicines. And so much more.​  

Come break through with us. 

Corning's businesses are ever-evolving to best serve our customers, industries, and consumers. Today, we accelerate and transform life sciences, mobile consumer electronics, optical communications, display, automotive, and solar markets. We are changing the world with:

+ Trusted products that accelerate drug discovery, development, and delivery to save lives

+ Damage-resistant cover glass to enhance the devices that keep us connected

+ Optical fiber, wireless technologies, and connectivity solutions to carry information and ideas at the speed of light

+ Precision glass for advanced displays to deliver richer experiences

+ Auto glass and ceramics to drive cleaner, safer, and smarter transportation

+ Solar polysilicon, wafers, and innovative photovoltaic modules, enabling low-cost solar energy solutions

** Role Purpose*
* Responsible for providing front line support for internal and external customers regarding quality and regulatory related inquiries and issues, and act as liaison between customers and other Corning departments and functions. Global responsibility for determining when customer change notifications are necessary. Work with plant quality engineers and business managers to gather information to write and send customer change notifications. Responsible for all follow up questions for these notifications.

Global responsibility for reviewing Quality Agreements to ensure notification commitments are met. Responsible for supporting the projects and ongoing processes associated with Quality and Regulatory Services (QRS)

** Key Responsibilities*
* + Manage all customer communications regarding change notifications and other related inquiries for North America internal and external customers.

+ Act as liaison between customers and commercial, business, engineering and other departments as needed at Corning.

+ Work with customers and internal departments (Quality, Regulatory, Sales, Business Operations, Scientific Support, Customer Service) to ensure customer satisfaction.

+ Manage global customer change control notifications for all manufacturing sites.

+ Writing and sending completed change notification letters to customers.

+ Maintenance of customer change notification program including tracking, prioritizing and documenting all customer change notifications.

+ Drive process performance to prioritize and complete customer notifications in a timely manner as to implementation dates of change implementation.

+ Work with the regulatory team to provide communications/notifications to customers, as needed, due to field actions.

+ Prioritizes and escalates key customer and urgent inquiries to the correct department as needed.

+ Reporting of metrics for change notification system.

+ Support of customer communications regarding complaints and audit requests.

+ Facilitate customer audit requests working with customers and Plant Quality to schedule on-site and remote audits.

+ Assure that all necessary components and agreements are in place prior to customer audit.

** Experiences/Education - Required*
* + Bachelor's degree in Life Sciences, Chemistry or Engineering or related field of study.

+ At least 2-4 years of work experience in a customer facing role

+ Demonstrated knowledge of quality…