Customer Service Coordinator II

Customer Service Coordinator II

CTG's long-standing Fortune 500 client of over 15 years is seeking a Customer Service Coordinator II to join its customer operations team. This position is ideal for a customer-focused professional with experience supporting order management, logistics, and cross-functional operations in a fast-paced corporate environment. The successful candidate will play a key role in ensuring accurate order fulfillment, exceptional customer service, and seamless coordination across internal teams and global customers.

Type:
Contract

Location:

Corning, NY

Candidates must be able to commute and work onsite in Corning, NY.

Pay Rate:
Based on experience

Work Hours:

M-F 8:00 AM – 5:00 PM

Education:

Associate degree or equivalent relevant work experience required

What You'll Do:

• Manage domestic and international customer accounts and ensure accurate, timely order processing.
• Process customer orders using SAP and People Soft order management systems.
• Coordinate export shipments, logistics, and carrier bookings using Origin Manager.
• Monitor customer orders and shipments to ensure on-time delivery and proactively resolve issues.
• Create and maintain customer records, buying agreements, and shipping documentation.
• Respond to customer inquiries regarding orders, shipments, pricing, and product information within established service levels.
• Process credits, rebates, invoices, and Return Material Authorizations (RMAs).
• Partner with Planning, Shipping, Finance, Quality, Commercial Operations, Transportation, IT, and external customers to resolve issues.
• Support reporting, process improvements, and special projects as assigned.

What We're Looking For:

• 2+ years of customer service experience in a corporate or professional environment.
• Strong attention to detail and commitment to accuracy.
• Excellent communication and interpersonal skills.
• Ability to prioritize multiple tasks in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Proficiency with Microsoft Outlook, Teams, Word, SharePoint, and Excel.
• Customer-focused mindset with the ability to build strong working relationships across departments.
• Preferred Experience:
• Experience with SAP and People Soft order management systems.
• Knowledge of international shipping, logistics, and export documentation.
• Experience with Origin Manager or similar transportation management software.
• Experience supporting cross-functional teams in a manufacturing or supply chain environment.

Additional Information:

• Minimal to no travel required; occasional visits to U.S. manufacturing facilities or customer sites may occur.
• No third party resumes will be accepted.
• Drug testing and/or other employment-related inquiries may be conducted.
• CTG will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors).
• CTG is an Equal Employment Opportunity employer.