Warranty Administrator

Warranty Administrator Job Summary

Volvo Construction Equipment & Services (VCES) is seeking a detail-oriented and proactive Warranty Administrator to support our California operations. This role is responsible for ensuring the timely and accurate processing of all warranty claims in accordance with manufacturer guidelines, with a strong focus on maximizing claim recovery.

• Champion a "Safety First," "Customer Focused" and "Continuous improvement" culture.
• Enforce and adhere to all company policies, procedures, standards, and values.
• Maintain excellent customer and employee relations.
• Work safely at all times, adhering to VCES safety guidelines, policies, and practices.

• Build and maintain strong working relationships with manufacturer warranty representatives.
• Review warranty repair orders for accuracy, completeness, and compliance with policies.
• Research and utilize manufacturer databases, special warranty programs, and policies.
• Accurately enter and submit warranty claims, with complete documentation and supporting materials.
• Verify repair history to prevent duplicate claims.
• Prepare and submit warranty claims efficiently to achieve 98%+ of claimable dollars.
• Resolve claim issues in collaboration with the Corporate Warranty Manager.
• Review returned/rejected claims and prepare appeals as needed.
• Monitor claim status, including submissions, approvals, rejections, and payments.
• Maintain record logs of claims, parts to be returned or scrapped, and warranty tracking systems.
• Maintain warranty accounts receivable schedule and journal entries.
• Register machines in manufacturers’ portal and track warranty coverages.
• Ensure proper documentation and electronic file management.
• Stay current on warranty policies, terminology, and procedures.
• Participate in training and professional development opportunities.
• Be proactive and work independently to meet business expectations.
• Maintain a strong commitment to professionalism, loyalty, quality of work, attention to detail and confidentiality.
• Perform additional duties as assigned.

• High school diploma or equivalent required;
  Associate degree preferred.
• 3+ years of related experience preferred.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).
• Experience with Data Management Systems.

• Strong numerical, analytical and organizational skills.
• Excellent attention to detail and ability to multitask.
• Problem‑solving and troubleshooting capabilities.
• Strong written and verbal communication skills.
• Strong interpersonal skills.
• Ability to work independently within established processes and guidelines.
• Professionalism, confidentiality, and commitment to quality work.

The base pay for this position is $30.00 - $34.00/hour, with bonus eligibility where applicable. In addition to a solid package of compensation and benefits, the benefits include:

• Competitive medical, dental and vision insurance.
• Generous paid time off.
• Competitive matching retirement savings plans.
• Working environment where your safety, health and wellbeing come first.
• Professional and personal development through Volvo Group University.
• Programs that support work‑life balance.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, or status as a protected veteran.

We do not accept applications via mail.