Senior Customer Care Specialist

Responsibilities

The Senior Customer Care Specialist manages and operates the City’s utility billing processes for water, sewer, electric, reclaimed water, and other services. Key duties include:

• Generate utility bills and manage collections.
• Administer shut‑offs, penalties, and payment arrangements.
• Ensure accurate rate changes, account updates, and billing system codes and templates.
• Create and maintain accounts for new developments and temporary construction meters.
• Produce operational and audit reports necessary for utility operations.
• Review account data, identify and correct billing discrepancies, and process delinquency actions.
• Support compliance with collections, bankruptcy procedures, and established billing policies.
• Provide guidance to Customer Care Representatives as needed.

• Graduation from high school or GED equivalent.
• Three (3) years of increasingly responsible office administrative support or secretarial experience.