Utilization Clerk

Utilization Clerk (Bilingual Spanish Required)

Location: Corona, California

Schedule: Full-Time / Hybrid | Monday–Friday, 8:00 AM – 5:00 PM

Travel: Occasional local travel for home visits and meetings

Department: Care Coordination

Our Mission

At Inland Respite, we provide high-quality, compassionate respite care to families of individuals with developmental disabilities. Our People Operations team plays a vital role in supporting employees and ensuring operational excellence across our growing organization.

Position Summary

The Utilization Clerk maintains the accuracy and compliance of Electronic Visit Verification (EVV) records. Responsibilities include monitoring EVV activity, providing technical support to families and Respite Care Providers, ensuring data integrity, generating reports, and occasionally covering front‑desk duties.

Key Responsibilities

• Troubleshoot software and technical issues related to EVV systems
• Provide feedback to leadership on technology upgrades and vendor changes
• Monitor daily and weekly EVV compliance for clients and providers
• Generate reports on utilization trends and follow up on issues
• Collect signatures to maintain EVV documentation compliance
• Train and support families and Respite Care Providers in system use
• Assist users with navigating the Family Room portal and Well Sky platform
• Process shift adjustments, clock‑in/out corrections, and schedule edits
• Support front desk operations as needed
• Collaborate with Care Advocacy on utilization concerns
• Help develop policies and improve workflows to ensure compliance

Required Qualifications

• High school diploma or GED required; associate degree or college coursework preferred
• 1+ year administrative, scheduling, or data‑entry experience, preferably in healthcare or human services
• Comfortable handling sensitive information in compliance with HIPAA
• Strong attention to detail, accuracy, and accountability
• Proficient with Microsoft Office, cloud systems, and EHR platforms
• Excellent verbal and written communication skills
• Strong organizational and time management skills
• Bilingual in English and Spanish (required)
• Valid driver's license, auto insurance, and reliable transportation

Work Environment & Physical Requirements

• Office setting with some indoor/outdoor work
• Prolonged sitting and computer use
• Occasional lifting up to 25 lbs.
• Physical activities include walking, bending, and driving
• Ability to travel locally and occasionally by plane, train, or car

Scheduling & Availability

Standard hours:
Monday–Friday, 8:00 AM – 5:00 PM with a one‑hour lunch. Occasional extended hours may be required based on workload and business needs. This position is primarily office‑based and offers hybrid work opportunities based on business needs and job performance.

Benefits Of Inland Respite

• Competitive salary
• Health, dental, and vision insurance
• Paid time off (vacation, sick leave, holidays)
• 401(k) with employer match
• Mileage reimbursement
• Ongoing training and professional development
• Supportive, mission‑driven team environment
• Opportunities for career growth

Join Inland Respite and help ensure quality care through accurate and compliant data management.