Reservation and Data Specialist (6556

Job Details

• Job Location:
  
  Corona, CA 92880
• Position Type:
  Full Time
• Education Level: Not Specified
• Salary Range: $21.50 - $21.50 Hourly
• Travel Percentage:
  None
• Job Shift: Day
• Job Category:
  Shelter Services
• Status:
  
  Full-Time, Hourly, Non-Exempt, In-Person
• Payrate: $21.50/Hour
• Schedule:
  
  Monday - Friday 7:00 a.m.
  
  - 3:00 p.m.

To be a leader in ending homelessness by providing a unique system of dignified housing opportunities, programs, and supportive services.

• Medical, dental, and vision insurance
• Paid Time Off (Vacation + Sick Pay)
• Flexible Spending Account
• Employee Assistance Program
• 403(b) savings plan with up to 3% company matching
• Paid on-the-job training and orientation
• Mileage reimbursement
• Referral bonus program
• Opportunities for career growth

The Data and Reservation Specialist is the first point of contact for our referring Outreach partners and PD. This position will be responsible for coordinating homeless services enrollment and referrals for Mercy House programs, data collection and entry into the Homeless Management Information System (HMIS), creation of reports from the HMIS, client follow-up, and client file management. The Data and Reservation Specialist assists Mercy House staff in recording services provided, clients served, and program outcomes.

• Responsible for tracking and updating Bed Availability Roster
• Screen calls from referring Outreach partners, PD and returning clients
• Ensure referrals have been vetted for felony warrant checks and sex offender status
• Make bed reservation for client arrivals; to include mode of transportation to shelter

• Ensure HMIS intake forms are completed by clients and data is entered into the HMIS
• Ensure HMIS data quality management
• Responsible for entering all Bed Nights, Case Notes and Services into database daily
• Scan and file intake packets and other pertinent documents daily
• Follow up with staff as needed to ensure needed documents and updated forms are kept to the agency standard
• Meet data entry deadlines in a challenging and constantly changing atmosphere
• Light data reporting tasks

• Attend staff meetings
• Attend County CoC meetings as needed
• Attend training workshops as needed
• Perform ad hoc projects as appointed by Superviso

• Strong computer, typing, and data processing skills
• Proficiency in Microsoft Word, Excel, Outlook, and Internet-based browsers
• Possess a high level of tolerance and understanding for individuals who are present for services with urgent multiple case management and health needs

• Ability to work effectively with a diverse population; plan, organize and prioritize duties; clearly communicate information and instructions verbally and in written form; maintain a positive, professional and safe environment while on duty; and establish and maintain effective working relationships with others
• Strong verbal communication and interpersonal skills
• Ability to multi-task in a fast-paced environment
• Attention to detail
• Fluency in Spanish is of significant value

• Ability to lift up to 25 pounds
• Prolonged periods sitting at a desk and working on a computer