Scheduling Clerk

Now Hiring:
Scheduling Clerk (Bilingual Spanish Required)

Location:

Corona, California

Schedule:

Full-Time | Monday-Friday, 8:00 AM-5:00 PM

Department:
Operations

At Inland Respite, we provide compassionate, high-quality respite care to families of individuals with developmental disabilities. We strive to empower families and care providers with responsive, supportive, and compliant service.

As a Scheduling Clerk, you will play an important role in connecting families with qualified Respite Care Providers (RCPs) and helping ensure client scheduling needs are met efficiently and accurately.

Under the general direction of the Respite Services Supervisor or designee, you will coordinate client and provider schedules, manage open shift requests, arrange family and RCP interviews, maintain accurate scheduling documentation, and communicate staffing needs across departments.

This role is ideal for someone who is highly organized, responsive, detail-oriented, and comfortable managing multiple scheduling priorities while providing excellent customer service to families and care providers.

• Coordinate client and Respite Care Provider schedules to support timely and effective staffing.
• Assess family scheduling needs and preferences and identify qualified, available RCPs based on the best overall match.
• Match RCPs with families based on factors such as location, availability, language, care needs, preferences, and provider qualifications.
• Arrange interviews between families and RCPs and follow up regarding interview outcomes and next steps.
• Manage and monitor open shift requests, including documenting staffing activity and current status.
• Maintain accurate open shift logs, care logs, interview calendars, and related scheduling records.
• Prioritize clients and families experiencing extended staffing wait times and provide appropriate follow-up.
• Review newly hired RCPs and identify potential matches for available client shifts.
• Coordinate with Care Recruitment and designated team members regarding current staffing needs, including specific cities, languages, availability, and care requirements.
• Maintain accurate documentation in Well Sky and other designated respite management systems.
• Update open shift tracking documents using Well Sky Custom Reports, Microsoft Excel, Teams, and other approved systems.
• Document changes in client care needs identified during the staffing and matching process.
• Follow up with families and RCPs regarding scheduling, interviews, open shifts, cancellations, and service-related needs.
• Close open shifts when families are unresponsive after required contact attempts and document all activity appropriately.
• Provide families and RCPs with guidance regarding interview expectations, scheduling procedures, and company protocols.
• Respond to emails, messages, voicemails, and required follow-ups within established department timelines.
• Communicate changes in RCP availability to appropriate internal teams to ensure scheduling records remain current.
• Address staffing coverage requests and coordinate available RCP resources when appropriate.
• Escalate staffing challenges and significant service concerns to the appropriate supervisor or department.
• Promptly communicate incidents to designated staff and follow established Special Incident Reporting (SIR) protocols.
• Verify client authorizations for new clients and communicate discrepancies or concerns as appropriate.
• Follow up on unreported respite hours and communicate findings according to department procedures.
• Ensure payroll, billing, accounting, and scheduling-related information is entered and maintained accurately.
• Assist RCPs with Care Plans, maps, and use of the Well Sky Personal Care mobile application as needed.
• Identify scheduling or staffing trends and provide open shift statistics and significant updates to management.
• Support RCPs experiencing service-related challenges and coordinate additional training or resources when necessary.
• Partner with Intake, Recruitment, Services, and other departments to address staffing challenges and support continuity of care.
• Continuously provide professional, responsive, and…