Customer Advocate-Permit Tech

Corona, United States | Posted on 08/25/2026

Job Title: Customer Advocate / Permit Technician

Location: Southern California

Pay: $18.00 - $25.00 per hour

Job Type: Full-time

We are known as "The Last Honest Contractor" because we stand out through transparency, direct communication, and an unwavering commitment to quality . At MODE Renovation, we transform homes and improve lives across Southern California . Unlike many in the industry, MODE operates with in-house (W2) employees rather than sub-contractors, allowing us to maintain a superior standard of excellence .

• Permit Administration: Prepare, submit, track, and pull building permits with local city and county municipalities for residential renovation projects.
• Jurisdiction Liaison: Coordinate with city plan checkers, inspectors, and local departments to resolve permit corrections or delays.
• Customer
  
  Experience:
  
  Act as the primary point of contact, ensuring every client journey is transparent and professional .
• Proactive Communication: Coordinate with field teams to identify and resolve project roadblocks before they reach the customer .
• Payroll & Data Support: Assist with administrative tasks by importing and auditing pay data within ADP Workforce Now .
• Operational Auditing: Audit timecards, update payroll logs, manage new hire activations, and support direct deposit setups or W2 requests .

• Permit Tech Experience (MUST HAVE): 1+ years of direct experience preparing, filing, tracking, and securing building/construction permits with city/county departments in Southern California.
• Customer Service & Admin
  
  Experience:
  
  1+ years in a high-touch Customer Service, Account Management, or administrative support role .
• Technical Proficiency: Strong Excel skills (Pivot Tables and VLOOKUP are required for auditing) .
• Software Savvy:
  
  Experience with ADP Workforce Now or similar payroll platforms is a plus .
• Communication: Exceptional written and verbal communication skills to navigate complex situations with clients and city officials .
• Detail-Oriented: Meticulous eye for detail, accurate documentation, and tracking .
• Schedule: Full-time (Monday–Friday), with flexibility for weekends if business needs arise .

Competitive Pay: $18.00 - $25.00 per hour (commensurate with experience) + performance-based incentives .

Healthcare: Full Medical, Dental, and Vision coverage .

Financial Security: 401(k) plan with company match .

Career Growth: Clear paths for advancement in a fast-growing, family-owned company.