Community Banking Supervisor

Corona RBC
487 Magnolia Ave
Suite 101
Corona, CA 92879, USA

Located at: 487 Magnolia Avenue, Suite 101, Corona, CA 92879

Job Type: Non-Exempt/ Prime-Time (35-38 hours/week)

Hourly Range: $21.00- $25.00 per hour

Founded in 1956 by Gordon Blunden, Provident Savings Bank was built on the vision of creating a lasting business that would serve the community for generations. Our mission is to empower and support our community by offering exceptional financial services with integrity and a personalized touch. We foster a positive, supportive work environment for our employees, providing opportunities for professional growth, competitive benefits, and a culture of respect and collaboration.

By investing in our team, we ensure they can deliver the best service to our customers. Together, we focus on building enduring relationships, supporting local growth, and contributing to the overall prosperity of our community.

Responsible for maintaining superior level of customer service within the retail banking center. Will assist in the control of bank assets, and oversee operational functions of the Center. Will coordinate on the training of staff members, and provide motivation in successful cross‑selling and telemarketing techniques. Will report any problem areas to the Branch Service/Operations Manager and/or Community Banking Manager.

This is a prime‑time position, which typically involves working between 35 and 38 hours per week. The role is also eligible for a comprehensive benefits package, including medical, dental, and vision insurance, as well as accrued vacation, sick leave, and personal time.

• Monday through Thursday:
  Approximately 8:30 a.m. to 5:30 p.m.
• Friday:
  Approximately 8:30 a.m. to 6:30 p.m.
• Saturday:
  Approximately 9:30 a.m. to 2:30 p.m.

• Manager:
  Branch Service/Operations Manager
• Next-Level Manager:
  Community Banking Manager
• Senior Manager:
  Senior Vice President, Retail Banking

• Meets or exceeds established goals and objectives set forth for this position, and will know, understand, and be knowledgeable with sales goals and expectations and be able to report results to management proficiently.
• Ensures that superior customer service is the standard within the Retail Banking Center; organizes and supervises staff members to meet this standard.
• Maintains a high level of proficiency in all types of banking operations and new accounts, and is responsible for the motivation of staff members in the successful achievement of sales goals and superior customer service.
• Performs integrity reviews to include verification of required information to establish new account relationships, including business account documentation.
• Confidently possesses sufficient product knowledge and seeks opportunities to explain, promote, or sell/cross‑sell benefits of bank services and products to customers, while providing quality customer service.
• Actively generates new business relationships and participates in outside sales activities including: business calls, prospecting, community involvement, telemarketing, Bank‑At‑Work events, etc. Must possess strong presentation skills and the ability to creatively develop new business relationships inside and outside of the branch. Requires flexibility to participate in off‑site business development endeavors.
• Will monitor and track business documentation and agreements initiated at account opening to ensure applicable documentation is received, or account is closed, per the terms of the agreement.
• Responsible for the proper control of cash, and protection of confidential financial information, to include non‑disclosure of password and teller number, protection of endorsement stamp, as well as control of teller keys/combos at all times. Protects the confidentiality of all financial data relating to bank operations and its customers.
• Ensures that the banking center is maintained in a neat and safe condition.
• Motivates staff members in the maintenance of successful business development efforts.
• Responsible for maintaining high level of job performance to meet and/or exceed the standard for this…