Seasonal Reservations Agent

Job Details:
Level: Experienced.

Job Location:

Glen Ivy Hot Springs Spa - Corona, CA92883. Position Type:
Seasonal. Salary Range: $17.40 – $17.40 hourly.

• Resort privileges – employees get in for free!
• Friends and Family Resort rate
• 50% off services
• 30% off retail
• Birthday gift card
• 12 weeks of summer giveaways
• Paid sick time
• 1.5 pay on select holidays
• Medical/Dental/Vision/Life insurance (FT/PT only)
• 401k benefits

• Monday‑Sunday 9a.m.‑5p.m. (October‑April)
• Monday‑Thursday 9a.m.‑5p.m. and Friday‑Sunday 9a.m.‑9p.m. (May‑September)
• Employees are scheduled prior to and after opening/closing operating hours.

Reservations Service Agents embrace their role as the first link between our guests and our product, creating a memorable, meaningful and enjoyable introductory environment where welcoming first impressions and accurate information on our spa are delivered in an energetic, friendly and understandable way. Our agents are responsible for fielding all direct inquiries about Glen Ivy Spas through the various available mediums in an efficient manner (online and phone) and converting each contact into sales.

Agents embrace the Resort/Spa Lifestyle and what it represents, and are eager to share their intimate knowledge of our various spa locations and offerings. They possess the sales and people skills necessary to work in a fast‑paced, non‑stop working environment, and have the ability to convert each potential inquiry into a successful and professionally planned spa day, maximizing the resort’s offerings to ensure a fully realized experience for the guest and the company.

Our Central Reservations Team makes the guest the number one priority and takes pride in their ability to follow through.

We pride ourselves on being everyone’s resort. A destination like no other. Whatever you come for: a day with friends or family, a wellness escape, top therapeutic treatments, healthy food or our beautiful pools and lush landscape, the team at Glen Ivy guarantees to make your day special, seamless and above all unforgettable.

Experience:

Customer Service in the field of Hospitality a must;
Sales (in the field of Hospitality preferred).

• Make the guest the number one priority.
• Respect and appreciate our guests and each other.
• Promptly follow‑up as promised on phone and email inquiries in a friendly and professional manner that encompasses our values.
• Take personal responsibility to ensure all calls are answered within three rings and spend no longer than 60 seconds in queue.
• Consistently provide all essential information on our various spa locations and offerings with 100% accuracy.
• Maximize every sales opportunity.
• Data entry with 100% accuracy, including reservation requests and guest profile maintenance.
• Communicate effectively with spa schedule groups to ensure guests’ needs and requests are always met, ensuring a guest’s appointment request is never turned away.
• Communicate effectively with each of Glen Ivy’s various departments to ensure a smooth and mistake‑free guest experience.
• Utilize smart booking to maximize booking opportunities.

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts, or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (e.g., emergencies, changes in workload, rush jobs or technological advances).

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