Customer Service Representative

Kapsch is one of Austria's most successful global technology companies, offering a comprehensive ITS (Intelligent Transportation Systems) portfolio to address present and future mobility challenges. Founded in 1892 and headquartered in Vienna, the company has 130 years of experience in innovative transportation solutions.

This is an onsite, office-based, full‑time position. Candidates must be available to work an 8‑hour shift from 8:00am to 6:00pm, Monday to Friday, and rotate on a once‑monthly Saturday shift from 9:00am to 1:00pm. The role is not permanent.

Pay rate: $17.50 – $22.00 per hour. Bilingual candidates are preferred, but not required.

All new hires will participate in formal job training. Formal call‑center experience is not required.

• Serve as the first point of public contact for all customer service issues.
• Respond to calls from the public and provide general information and service regarding the PROGRAM.
• Maintain a thorough knowledge and understanding of the customer service center and PROGRAM operations to assist customers and resolve problems.
• Process credit card and e‑check payments for replenishment or violation payments.
• Open cases for unsolved customer inquiries.
• Handle customer complaints, research and adjust account discrepancies as requested by the Customer Service Supervisor.
• Process and reply to e‑mails from customers.
• Process customer disputes.
• Process image review queues.
• Conduct web chat to answer questions and provide assistance to customers.
• Process the closing of customer accounts and issue refunds when necessary.
• Perform updates to toll violations, violation payments, customer payments or accounts to keep demographic, vehicle, and credit card information current.
• Accurately document all updates on BOS.
• Maintain a consistent, high‑quality, customer‑focused orientation when conducting business and providing services or products to clients, the general public, and other external customers.
• Exhibit a professional image in a team environment with the ability to interact well and positively with all team members.
• Perform other necessary duties as assigned by PROGRAM management.

• Opportunity to solve complex problems that improve daily lives around the world.
• Opportunity to work with cutting‑edge technologies in a high‑growth industry.
• Career growth and development.
• Casual work environment.
• Full benefits package, including paid time off, 401(k), and a no‑cost medical insurance option for employee and eligible dependents.

• High school diploma or equivalent required.
• 1–3 years’ experience in a customer service call center or retail customer service environment.
• Excellent communication skills, interpersonal skills, and professional phone demeanor.
• Beginner to intermediate level experience with MS Office (Word, Excel, Outlook).
• Ability to learn internal, proprietary systems.
• Must be self‑motivated, dependable, detail‑oriented, and enjoy working in a team‑oriented environment.
• Analytical, with a sense of urgency and the capability to take individual initiative in the role when required.
• Must be able to work the specified 8‑hour shifts and rotating Saturday shifts.

Kapsch Traffic Com is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, race, creed, color, national origin, ancestry, marital status or sexual orientation, gender identity or expression, disability, nationality or sex. Kapsch Traffic Com is a drug‑free workplace. Kapsch is committed to working with and providing reasonable accommodations to individuals with disabilities. If you require a reasonable accommodation for any part of the application or interview process, please advise of the nature of your request along with your contact information.