Public Safety Dispatcher I​/II Flex; Entry Level

POSITION OVERVIEW

We are not just a public safety agency – we are a dynamic team of individuals passionate about making a positive impact on our community. We believe in fostering a work environment that blends professionalism with a spirit of camaraderie and fun. As a Corona Police Department Public Safety Dispatcher, you will be at the forefront of ensuring public safety while enjoying a supportive and inclusive workplace that values your growth, well-being, and contributions.

Join our cutting‑edge team as a Police Dispatcher, where quick thinking, sharp judgment, and top‑notch customer service are the name of the game. Be the unsung hero who stays calm in the storm, making split‑second decisions that save lives. If you are up for a thrilling career that combines problem‑solving with teamwork and a touch of adrenaline, we want you on our team.

Step up to the challenge and be part of the force shaping the future of public safety. Your journey starts here.

Candidates must be available to work assigned and rotating shifts and extended hours, including weekends and holidays.

NOTE:
To be considered for this position, attach a valid 5‑minute typing certificate of at least 40 Net WPM (test must be taken within 1 year from application date). Online testing agencies are accepted.

• Completion of the twelfth (12th) grade or equivalent.
• Knowledge of operations and services of a comprehensive municipal law enforcement agency and the dispatch function, including methods, techniques, and principles of receiving, prioritizing, and dispatching emergency and non‑emergency calls.
• Familiarity with principles, practices, methods, techniques, terminology, computer‑aided dispatch, and related emergency systems.

• Ability to assess and prioritize emergency situations while remaining calm and using sound, independent judgment.
• Dispatch appropriate response units for a diverse range of emergency situations.
• Quickly and accurately disseminate information.
• Effectively communicate with upset and irate callers; obtain necessary information from individuals in stressful or emergency situations.
• Compile and summarize information to prepare accurate, clear, and concise reports.
• Memorize codes, names, street locations, and other information.
• Read and interpret maps and other pertinent documentation.
• Multi‑task by listening, speaking, and performing computer functions simultaneously.
• Maintain composure, alertness, and concentration while working for extended periods of time.
• Make independent decisions that affect the safety of public safety personnel, citizens, and property within established parameters.
• Learn and effectively utilize various law‑enforcement software programs to retrieve or record information quickly and accurately.
• Learn and apply a wide variety of classification codes, computer commands, and standard broadcasting procedures and rules.
• Operate a computerized dispatch system, radio, and telecommunications systems quickly and accurately.
• Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.

• Public Safety Dispatcher I: One (1) year of responsible work experience involving considerable contact with the public.
• Public Safety Dispatcher II: One (1) year of increasingly responsible public safety dispatch experience as a Dispatcher I with the City of Corona or an equivalent position, and successful completion of a training program.

• Public Safety Dispatcher I: Possession of, or successful acquisition within 12 months of employment, a valid P.O.S.T. Public Safety Dispatcher Certificate, to be maintained throughout employment.
• Public Safety Dispatcher II: Possession of a valid P.O.S.T. Public Safety Dispatcher Certificate, maintained throughout employment, and possession of or ability to obtain a valid CLETS Certification, maintained throughout employment.

• Integrity – Being truthful and ethical in what we do, say, and claim in both personal and professional lives.
• Respect – Commitment to our profession and to respecting one another and the community we serve.
• Inclusion – Welcoming to all and celebrating…