Agency Respite Staffing Coordinator

Overview

Position Overview The Agency Respite Staffing Coordinator is responsible for recruiting and hiring qualified care providers that meet client needs, but are also a good fit for the company. The position requires searching for, interviewing, researching, hiring, onboarding and scheduling of new staff members. Tasks also include working with referral sources to determine staffing needs, developing and implementing improvements to the process of recruiting candidates and ensuring their location staffing levels are steady and sufficient.

The Agency Respite Staffing Coordinator is also responsible for interacting with clients to determine scheduling and any other case specific needs.

Location:

Corona, CA

Compensation: $23-24/HR DOE

• Recruiting:
  Creates and responds immediately to daily phone calls, e-mails and messages from all recruiting sources; contacts potential candidates via email, phone and/or texts same day, multiple attempts (morning, lunch, end of day)
• Checks recruiting system for new applicants each day; e-mails and calls all qualified candidates same day; documents and maintains applicant information in recruiting system including status changes
• Schedules all qualified applicants for next steps, if appropriate, during first conversation with candidate when possible
• Makes additional contact attempts to all previous active candidates that have not been reached to date
• Calls through both the list of active caregivers not billing hours and the list of previous employees each week, makes a minimum of twenty-five (25) calls per week
• Staffing/Scheduling:
  Manages the staffing needs of the client as dictated by the client
• Maintains accurate system for tracking staff availability and staffing assignments
• Creates, updates and distributes client schedules in a timely manner
• Works with field staff and families to accommodate the best staffing match for the client
• Maintains accurate client and employee information including demographics and preferences
• Informs families of unexpected schedule changes and/or unstaffed shifts as soon as they occur
• Collaborates with the Agency Respite Manager to addresses employee call-outs, tardiness and other personnel issues
• Builds strong relationships with families, staff and referral sources
• Communicates staffing needs to the Agency Respite Manager
• Participates in the on-boarding process as appropriate; including follow up with candidates to assist with getting them through the hiring process
• Participates in marketing and development activities for clients, referral sources, and community outreach
• Maintains active involvement with issues of cost containment, effectively utilizing staff within guidelines
• Assists with human resources, payroll and other administrative duties as assigned
• Demonstrates knowledge and adherence to Aveanna policies and procedures
• Utilizes reports and collaborates with the Agency Respite Manager to ensure that processes and workflows provide excellent customer service and efficiency

• High school diploma or GED
• One or two years in recruiting or scheduling capacity
• Must be able to work rotating after hours on-call schedule
• Proficient Microsoft Office skills

• Bachelor’s Degree
• One year of home care experience or related field
• Bilingual a plus

• Must be able to adhere to confidentiality standards and professional boundaries at all times
• Ability to remain calm and professional in stressful situations
• Ability to multi-task
• Attention to detail
• Time Management
• Effective problem-solving and conflict resolution skills
• Excellent organization and communication skills
• Leadership skills
• Quick-thinking and astute decision making skills

• Must be able to speak, write, read and understand English
• Occasional lifting, carrying, pushing and pulling of 25 pounds
• Prolonged sitting, walking, standing, bending, kneeling, reaching, twisting
• Must have visual and hearing acuity

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.