Customer Service Representative

E INC is the parent company of EBlock and EDealer, unifying our approach to products, services, and strategies under one Vision and one Mission: to create the best digital auction and retailing platform in the world by connecting the automotive wholesale and retail experiences. Our brands and their technologies make it easy for a vehicle to move between buyers and sellers throughout its entire ownership lifecycle.

Learn more at (Use the "Apply for this Job" box below)./about

We are currently looking for outgoing individuals who strive to provide superior customer satisfaction to automotive dealerships. In this role, the successful candidate will be responsible for taking and managing inbound phone and email support requests from clients and internal sales staff, providing resolution within a timely manner, and conducting product demos and training sessions. The ideal candidate will also possess technical troubleshooting skills and a positive, energetic, creative, and confident attitude.

We offer a competitive salary ($20.00 - $22.00); paid time off; participation in our benefits, 401k, and life insurance programs; continuous learning; an amazing culture; and so much more!

Schedule:

Monday - Friday, 9:30am - 6:00pm

• Provide customer service support and resolution, in-person and via phone and email
• Resolve support issues in a prompt and efficient manner while escalating to the sales team, the support manager, or technical team members when necessary.
• Produce clear, efficient, and timely written logs of calls and emails into a client-case tracking system to manage requests and issues
• Identify and document recurring customer issues to determine standardized working solutions, to build on a knowledge-base.
• Maintain a working knowledge regarding the company’s products and systems
• QA resolved cases that have been assigned to developers, web-developers, and designers
• Support other departments as needed

• Minimum high school diploma. College diploma or University degree preferred.
• Strong analytical, problem solving, and troubleshooting skills
• Ability to set priorities and meet deadlines as well as remain flexible
• Required languages:
  English, Spanish
• Experience with ticketing systems or helpdesk software (preferred)
• Strong understanding of Windows and MacOS operating systems and basic networking concepts (preferred)

• Competitive pay
• 401k/RSP programs
• Paid time off
• Flexible working environment
• And an amazing culture to top it all off!

At E INC, in the spirit of pay transparency, we are excited to share our base pay as it is one part of our total compensation package and is determined within a range. The base pay range for this full-time position is $20.00 - $22.00, and this role may be eligible for discretionary bonuses or commission payments. Your base pay will depend on your skills, qualifications, experience, and location.

In addition, our ranges are determined by role, level, and location.

E INC is an equal opportunity employer and affirmatively seeks diversity in its workforce. E INC recruits qualified applicants and advances in employment its employees without regard to race, color, religion, gender, sex (including pregnancy), sexual orientation, gender identity, gender expression, age, disability, genetic information, ethnic or national origin, marital status, veteran status, or any other categories protected by law.

E INC takes cybersecurity seriously. E INC will reach out to candidates via our Application Tracking System Rippling, Linked In, and Indeed, through company accounts. E INC does not require bank information, date of birth, social identification information, or upfront fees as part of our application process.

As part of our recruitment and hiring process, E INC may use automated tools including artificial intelligence (AI) to support the screening and evaluation of applicants. AI tools support human decision-making and do not replace individualized review by our hiring team. E INC is committed to using these technologies responsibly and in compliance with applicable laws and regulations, and we regularly assess our processes to promote fairness, objectivity, and data protection.