IT Manager

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FULL TIME Corona, CA, US

8 days ago Requisition

Salary Range: $ To $ Annually

AMPAM Parks Mechanical specializes in multifamily residential construction. The company's core strength is its design-build model that allows clients to minimize risk, shorten construction schedules, and accelerate building occupancy. Our IT team plays a critical role in enabling operations across project sites, offices, and the enterprise.

The IT Manager is a working manager responsible for the day-to-day operations and continuous improvement of AMPAM's IT environment. This role requires a hands-on technical leader who can both manage and execute — overseeing the existing IT team and support processes while also directly administering and evolving our security, network, and productivity platforms. The ideal candidate brings deep technical proficiency alongside the leadership skills to develop staff, manage vendors, and align IT initiatives with organizational goals.

• Lead, mentor, and develop the IT support team, fostering accountability, collaboration, and continuous learning.
• Oversee and improve existing helpdesk operations — refine ticketing workflows, SLA management, escalation procedures, and documentation practices.
• Evaluate current support processes and introduce measurable improvements in response times, resolution quality, and end-user experience.
• Serve as an escalation point for complex technical issues, ensuring timely resolution and minimal business disruption.

• Administer and maintain the Palo Alto firewall environment, including policy management, threat prevention rules, VPN configurations, and firmware lifecycle.
• Manage and optimize Proofpoint email security — maintain policies, review quarantine activity, tune filtering rules, and respond to emerging threats.
• Administer Cynet endpoint detection and response (EDR/MDR) platform; monitor alerts, investigate incidents, and ensure endpoint protection is current and effective.
• Maintain Manage Engine environment (ITSM and/or endpoint management modules) to support operations, asset tracking, and automation.
• Proactively monitor the security landscape and apply configuration updates, patches, and policy changes across all security platforms to address evolving threats.

• Administer and govern the M365 tenant, including Exchange Online, Teams, SharePoint, One Drive, Intune, and Azure AD/Entra .
• Identify, plan, and implement additional M365 services and policies — including Conditional Access, Defender for Business/Endpoint, DLP policies, and compliance features — to expand security posture and productivity capabilities.
• Ensure proper licensing, configuration, and user lifecycle management across the M365 environment.
• Drive adoption of underutilized M365 capabilities that align with business needs and improve operational efficiency.

• Partner with the Director of IT and organizational leadership to align technology initiatives with business goals.
• Manage IT projects from planning through implementation, ensuring timelines and deliverables are met.
• Oversee vendor relationships and procurement, ensuring cost-effective solutions and contract compliance.
• Establish and enforce IT policies, security protocols, and data governance standards to protect company assets and ensure regulatory compliance.
• Stay current on emerging technologies and the evolving threat landscape, recommending proactive improvements.

• 5+ years of progressive IT experience, including at least 2 years in a leadership or management role.
• Demonstrated hands-on experience as a working IT manager — comfortable both managing a team and directly executing technical work.
• Hands‑on experience administering Palo Alto Networks firewalls (policy management, threat prevention, VPN).
• Working knowledge of Proofpoint email security administration.
• Experience…