IT Technical Account Manager

Responsibilities

• Serve as the main point of contact for assigned client accounts
• Build strong, long-term relationships with business owners, executives, and internal IT teams
• Conduct regular check-in calls, site visits, and quarterly business reviews
• Coordinate with internal technical teams to ensure client needs are met
• Help manage renewals, contract changes, and service plan adjustments
• Identify opportunities for additional services, projects, or upgrades
• Assist with onboarding new clients and supporting transitions
• Attend client meetings and local business events representing Onsite Computing
• Collaborate with Solution Architects, Project Managers, and Security specialist to help draft scopes of work and align goals and milestones to business needs
• Support other business needs as required in a small team environment

• 2+ years' experience in account management, customer success, sales support, or client services (MSP preferred)
• Experience in managed IT services, IT consulting, or technology sales
• Solid understanding of IT services, cybersecurity, cloud, and compliance
• Strong communication and relationship building skills
• Highly organized with strong follow up and attention to detail
• Professional, reliable, and client focused
• Ability to work independently and as part of a team
• Comfortable working with small to mid-sized business clients
• Knowledge of the ITIL 4 Framework
• Experience working with CRM systems (Hub Spot, Salesforce, etc)
• Experience working with Ticketing systems, Document Management, and RMM Tools (Autotask, Datto, IT Glue, etc)