Assistant General Manager

The Assistant General Manager (AGM) supports the Front and Back of the House operations and overall performance of a single QSR location. The AGM works in partnership with the General Manager and assumes operational leadership responsibility when the GM is offsite. This role focuses on execution, team leadership, and development, and serves as a key pipeline position for future General Manager roles.

• Supports BOH and FOH daily operations to ensure consistent execution of company standards and guest service expectations.
• Assists the GM in managing operational controls including labor, food cost, inventory, and daily performance metrics.
• Helps analyze operational results and supports action plans to improve efficiency, productivity, and profitability.
• Ensures operational readiness during shifts by addressing staffing, product availability, and execution gaps.
• Manages third‑party delivery services and ensures same quality of food and guest service.
• Identifies operational opportunities and implements action plans to improve performance, efficiency, and profitability.

• Leads and supports Shift Supervisors and restaurant team members through coaching, direction, and role modeling.
• Reinforces performance expectations and supports corrective action in partnership with the GM.
• Creates a positive and respectful work environment that promotes teamwork, engagement, and accountability.
• Serves as a developmental leader for Shift Supervisors, preparing them for increased responsibility.

• Supports onboarding and training of new hires to ensure understanding of job duties, service standards, and safety requirements.
• Reinforces proper execution of policies, procedures, and brand standards through hands‑on leadership.
• Ensures required training and certifications are completed and maintained.

• Promotes a guest‑first culture and addresses guest concerns and complaints during assigned shifts.
• Supports guest recovery efforts and escalates complex issues to the GM as needed.
• Reinforces service standards and monitors guest interactions to ensure a consistent experience.
• Responsible to manage guest sentiments via in‑person feedback and other reviewing sources, i.e. Yelp, Google, Tattle, etc.

• Assists the GM with interviewing, hiring, and onboarding team members.
• Supports schedule execution by managing shift coverage, call‑offs, and staffing adjustments in real time