Senior Care Coordinator

Now Hiring:
Senior Care Coordinator

Location: Corona, California
Department: Care Coordination
Classification: Full-Time | Non-Exempt
Reports To: Care Coordination Supervisor

Inland Respite is seeking an experienced, compassionate, and solutions-driven Senior Care Coordinator (SCC) to oversee daily care coordination operations while ensuring quality, compliance, and operational efficiency across assigned teams. This position provides leadership and operational support to Care Coordinators (CCs) and Utilization Clerks (UCs), manages escalated consumer and provider concerns, and promotes consistent adherence to organizational policies, workflows, and regulatory requirements.

The Senior Care Coordinator plays a vital role in quality assurance, staff development, operational performance, and service excellence while serving as a key liaison between consumers, families, Regional Centers, community partners, and leadership.

• Manage complex, high-priority, and escalated consumer and provider cases involving documentation deficiencies, family concerns, service disruptions, compliance issues, and Respite Care Provider (RCP) matters to ensure timely resolution and continuity of care.
• Monitor and coordinate investigations involving employee misconduct, fraud, compliance concerns, Special Incident Reports (SIRs), Child Protective Services (CPS), Adult Protective Services (APS), and other reportable incidents by collaborating with internal and external stakeholders, conducting fact-finding activities, implementing corrective actions, and maintaining complete documentation within the Case Management System (CMS).
• Conduct home visits for high-risk, complex, or unresolved cases to assess consumer needs, evaluate service quality, support service recovery, and ensure appropriate follow-up.
• Review, audit, process, and maintain consumer, provider, and operational documentation, including Individual Program Plans (IPPs), Parent Packets, Conditions of Employment, Electronic Visit Verification (EVV) records, authorizations, timekeeping documentation, and other required records to ensure accuracy, completeness, and compliance with organizational policies, contractual obligations, and regulatory requirements.
• Maintain accurate consumer records by updating demographic information, documenting service activities, monitoring case progress, and providing ongoing case management support to ensure continuity and quality of services.
• Monitor EVV, workforce management, payroll, authorization, and timekeeping processes by reviewing shift verifications, missed punches, manual entries, two-step verification requirements, parent or legal guardian authorizations, and documentation discrepancies while coordinating timely corrective actions.
• Generate, review, and analyze operational, utilization, EVV, payroll, and timekeeping reports to identify trends, deficiencies, recurring issues, and compliance risks while communicating findings and implementing corrective actions.
• Monitor Care Coordinator and Utilization Clerk caseloads, workload distribution, productivity metrics, documentation quality, and performance standards to promote operational efficiency and balanced assignments.
• Provide consultation, coaching, mentoring, operational guidance, and performance feedback to Care Coordinators and other staff while supporting onboarding, training, professional development, and consistent application of organizational policies and procedures.
• Collaborate with Human Resources, Quality Assurance, Billing, Scheduling, Care Advocacy, and interdisciplinary teams to resolve operational, compliance, payroll, documentation, and service-related issues while supporting process improvements.
• Prepare and distribute operational communications, policy updates, procedural changes, reminders, and training materials to promote consistent communication and implementation of agency practices.
• Monitor departmental workflows, documentation standards, payroll and authorization deadlines, and compliance activities while identifying opportunities to improve operational efficiency and service quality.
• Maintain the confidentiality of Protected Health Information (PHI) and confidential information in accordance with HIPAA, California privacy laws, Title 17 requirements, and agency confidentiality policies.
• Ensure compliance with applicable Title 17 regulations, California Department of Developmental Services (DDS) requirements, Regional Center directives, contractual obligations, and agency policies.
• Support internal and external audits, vendor reviews, compliance monitoring activities, and regulatory inspections by maintaining complete documentation and implementing corrective actions.
• Perform other job-related duties and special projects as assigned to support departmental operations and organizational objectives.

• Conduct quality assurance reviews, documentation audits, and coaching conversations to support staff development and…