Facility Administrator

Description

Job Overview:

This is an opportunity for someone with a passion for customer service and desire to learn and grow in the community management industry. You must have exceptional organizational skills, be able to work on a team with a diverse clientele, and ability to multitask in a fast-paced environment.

Compensation: $21-$22 per hour

First Service Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Job Responsibilities:

* Review and monitor community Policies and Guidelines.

* Must have business/customer service experience.

* Must have excellent, effective, and diplomatic oral and written communication skills.

* Detail oriented with a commitment to quality and accurate work.

* Ability to multitask effectively and efficiently with strong organizational skills.

* Manage the facility calendar and daily activities.

* Greet walk-in clients as appropriate.

* Ensure all customer service calls and related work orders are handled in accordance with established procedures.

* Possess great decision-making skills, affecting overall safety, homeowner/vendor relations and policy disputes.

* Maintain an organized workspace according to company procedures.

* Complete company training as assigned, attend all mandatory company functions and adhere to First Service Residential operational procedures.

* Always represent professionalism and First Service Residential's standards of operations to clients and fellow staff.

* Assist with maintaining systems and tools for enforcement management.

* Ensure homeowner inquiries regarding facility usage are handled in accordance with procedure.

* Manage all facility rentals by following rental procedures.

* Knowledge of all Community aspects and functions and the ability to communicate pertinent and accurate information to clients.

* Other tasks that may be required as part of job description based upon Board of Directors' requests/supervisor, or as deemed appropriate.

* Apply a pro-active approach to all areas of responsibility and strive for continued improvement and excellence throughout.

* Organize all administrative files and perform annual association file cleanout in accordance with company standardized document retention policy, or at the direction of the Operations Manager.

* Conduct business at all times with the highest standards of personal, professional and ethical conduct.

* May participate in any variety of meetings and work groups to integrate activities, communicate issues, obtain approvals, resolve problems and maintain specified level of knowledge pertaining to new developments, requirements, policies, and regulatory guidelines.

* Perform any range of special projects, tasks and other related duties as assigned.

Skills &

Qualifications:

* Must be well groomed and dress professionally, according to our company standards.

* Must always maintain professional demeanor, even in the face of challenging circumstances and tough interactions with clients.

* Must be literate and articulate in written form in order to prepare correspondence.

* Must be able to handle pressure and deadlines related to the job.

* Must work effectively with co-workers, customers and others by sharing ideas in a constructive and positive manner; listening to and objectively considering ideas and suggestions from others; keeping commitments; keeping others informed of work progress, timetables and issues; addressing problems and issues constructively to find mutually acceptable and practical business solutions; addressing others by name, title or other respectable identifier, and respecting the diversity of our workforce in actions, words and deeds.

* Must be able to take feedback of all types and be willing to adjust to ever-evolving needs of the community.

* Forward thinking, proactive, and able to provide creative alternatives for problem…