West Coast Sales Associate

Racing Force USA, Inc, is hiring for an open position available for individuals who have a passion for motorsports, and are interested in the racing safety equipment business and joining our team in our Corona, California location.

Company:
Racing Force USA, Inc.

Function:
Sales and Customer Service

Location:

Corona, California

Reports To:

US Senior Motorsports and West Coast Manager

Competitive salary, health benefits, 401K with company match

Assist the US Senior Motorsports and West Coast Manager, Commercial Director and sales teams of Racing Force in generating sales and achieving the sales targets by providing outstanding sales and customer service support to retail customers, customers placing orders on racing force brand websites including OMP, Bell Racing and Racing Spirit and dealers as needed. Oversee sales of the Corona, California Pro Store sales floor, answer the 800-phone line, assist with motorsports driver and team sales.

• Manage all sales floor of the showroom including sales, customer service, inventory management, and merchandising
• Work with the US Senior Motorsports and West Coast Manager and Commercial Director to determine the products sold and displayed in the Pro Store
• Coordinate the in-store sale, invoicing and delivery of Racing Force products with the warehouse team
• Coordinate regular inventory transfers and shipments to maintain stock levels. Responsible for all sellable inventory and accurate inventory management including products provided to athletes for sponsorship
• Assist retail and walk in customers and help them with proper product sizing, and selection. Develop and maintain outstanding customer relationships and provide excellent customer service
• Responsible for the accurate and timely entry of all sales orders. Work with distribution to ensure orders are processed and shipped in a timely manner
• Responsible for the square retail order entry cash register and deposit of funds in the local PNC branch. Coordinate with the accounting team to reconcile payments collected to specific orders as needed
• Maintain a working and thorough knowledge of Racing Force products and be able to answer consumer questions regarding features and benefits for the products sold on brand websites and retail stores
• Research and pilot sales and merchandising techniques and methods to enhance the consumer experience of buying helmets and assist in sales training
• Assist the motorsports team with athlete sponsorship orders and VIP discount orders as needed.
• Assist with local and west coast sales events and promotions, attend occasional trade shows as needed.
• Authorized to offer a maximum discount in square off retail pricing for in-store sales. All other incentives for retail sales should be approved by management
• Assist with B2B sales orders entry

• Provide technical support and facilitate technical questions as needed and coordinate technical support services to external clients
• Responsible for all customer service and technical inquiries from Racing Force brand websites
• Answer customer questions on products, pricing and product availability
• Help troubleshoot customer issues and provide a resolution
• Responsible for making sure e-mail inquiries are responded to in a timely manner by the sales staff
• Maintain working knowledge of Racing Force products and how they function
• Answer the 800 line, provide customers service support as needed
• Answer the company’s info account as needed

• Assist the warehouse employees with sales orders generated from walk-in traffic in the Pro Store
• Use the hand-held scanner to transfer inventory between the main warehouse to the Pro Store
• Conduct inventory counts of the Pro Store as needed

• 2 years of sales or customer service experience required, experience in racing preferred
• Excellent communication skills, both verbal and written
• Strong organizational and leadership skills, with attention to detail
• Ability to lead, motivate others and contribute to a team atmosphere
• Fluent in English and Spanish as a secondary language preferred
• Ability to multi-task and work in fast paced environment
• Proficient in…