Product Guide III; Part-time - Orange County; Consideration

Overview

About Rivian
Rivian is on a mission to keep the world adventurous forever. This goes for the emissions-free Electric Adventure Vehicles we build, and the curious, courageous souls we seek to attract. Rivian challenges what’s possible, reframes old problems, and operates in areas that are unknown. Our team shares a love of the outdoors and a desire to protect it for future generations.

Role Summary
Please note, this is a proactive job posting, which allows us to build a pipeline of qualified candidates who we can consider for future openings. You will be contacted if a position matching your qualifications becomes available.

RIV Level: 3

As a Product Guide III at Rivian, you are the face of the brand, cultivating strong connections with our community through memorable and engaging experiences. In this customer-oriented role, you will lead the delivery of intuitive, innovative interactions that inspire loyalty and trust. We are seeking enthusiastic individuals with an obsessive approach to elevating the customer experience, committed to over-delivering in delighting and interacting with our community—from initial engagement to vehicle delivery.

• Welcome, engage, and educate customers, providing a positive and inclusive experience for everyone who visits; ensure their needs are met and expectations are exceeded.
• Achieve key performance indicators such as leads captured, lead capture rate, lead-to-drive rate, sales orders influenced, and customer experience (NPS & survey results).
• Engage with Rivian customers to identify unique needs and create an individualized experience, including demonstration drives and customer deliveries.
• Support brand initiatives and commercial objectives, including demand generation, lead generation, product deep-dives, gear demos, trip planning, food and beverage offerings, and community events.
• Maintain a high level of brand and product expertise, staying up to date on required training and courses.
• Maintain knowledge of tools such as POS (Point of Sale) and CRM (Customer Relationship Management) and actively leverage these platforms to generate leads and enhance customer experience.
• Perform day-to-day operational duties, including event production and support, back-of-house upkeep, food & beverage support, general space upkeep, cleaning duties, and building or maintaining visual displays as necessary.
• Uphold retail, hospitality, and vehicle presentation standards to ensure locations look and feel premium.
• Take on additional projects, duties and assignments as required or requested by leadership.

• 2+ years’ experience in customer service, automotive, clean energy solutions, field marketing, sales, education, or hospitality environment preferred.
• At least 18 years of age. Must be 21+ to operate any Rivian vehicle.
• High School Diploma or GED required.
• Ability to work a flexible schedule to support customers on nights, weekends and/or holidays; willingness to travel based on business needs for market launches and operations.
• Experience using POS and CRM software preferred.
• Working knowledge of Google Workspace with ability to learn new tools quickly.
• Must have a valid driver’s license in the state/province of residence; no drug or alcohol related driving incidents in the last 3 years and no more than 1 serious moving violation in the last 3 years. Will be subject to continuous Motor Vehicle Record (MVR) monitoring.
• Must have or be eligible to obtain a sales license, notary license, and/or food handling certification within the first 90 days of employment if applicable in the work location.

• Physical exertion may be required (sitting, standing, walking, bending, kneeling, lifting up to 50 lbs).
• Frequent use of hands for grasping, data entry, and communications.
• Strong understanding of written and spoken English.
• Ability to read and interpret documents such as regulations, safety rules, and operating instructions.

• Energetic, enthusiastic, and engaging customer interaction style.
• Ability to understand and articulate concepts in technology and automotive space.
• Resilience and ability to overcome objections using active listening and…