Mobile Associate, Store-in-Store - Retail Sales

Job Responsibilities

• Proactively engage with a broad range of customers in a high‑traffic retail environment, using digital tools, communicating effectively, educating customers, and showcasing the value of T-Mobile solutions.
• Consistently leverage digital self‑serve tools during customer interactions and the onboarding process, identify customer needs, and use solution‑based selling techniques to fully demonstrate the value of T-Mobile products and services.
• Complete training on the in‑store experience, new skills, products and processes, and system and reference resources; review personal results, current promotions and updates on the Hub to remain customer ready at all times.
• Build and maintain customer relationships through a customer‑obsessed approach: passionate, friendly, engaging, and committed to exceeding customer expectations.
• Build relationships with nearby leadership and teams to support the customer experience from account set‑up, device support and account servicing.

• High School Diploma or GED (Required)

• At least 6 months of customer service and/or sales experience, preferably in a retail environment (Required)

• Customer satisfied: A passionate customer advocate who balances experience and performance goals.
• Team building:
  Willingness to work with peers and store leaders, sharing best practices while resolving issues.
• Retail sales:
  Competitive drive and confidence to succeed in a fast‑paced sales environment.

• At least 18 years of age
• Legally authorized to work in the United States

No travel is required. The position is not DOT regulated nor safety sensitive.

Hourly Base Pay: $19.50 plus $5.00 per hour training pay. Within the first 90 days, Mobile Associates receive on‑the‑job training and are eligible for training pay. After completion, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000 per year. Incentives vary based on performance and full‑time status. All employees are guaranteed to earn $20 per hour inclusive of base pay and incentives, and every employee is eligible for an annual stock grant.

T‑Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, physical or mental disability, or any other protected characteristic under federal, state, or local law. Discrimination, retaliation, or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated.

If you are an individual with a disability and need reasonable accommodation at any point in the application or interview process, please let us know by emailing Applic or calling 1‑844‑873‑9500. This contact channel is not a means to apply for or inquire about a position and we are unable to respond to non‑accommodation related requests.