Seasonal Safety Ambassador

About Glen Ivy:

We pride ourselves on being everyone’s resort. A destination like no other. Whatever you come for: a day with friends or family, a wellness escape, top therapeutic treatments, healthy food or our beautiful pools and lush landscape, the team at Glen Ivy guarantees to make your day special, seamless and above all unforgettable.

Benefits/Perks at Glen Ivy:

Resort privileges- employees get in for free!

Friends and Family Resort rate
50% off services
30% off retail

Birthday gift card
12 weeks of summer giveaways

Paid sick time
1.5 pay on select holidays

Medical/Dental/Vision/Life insurance (FT/PT only)401k benefits

Hours of Operation Peak Season:

Monday
- Thursday 9am-5pm (May-October)
Friday
- Sunday 9am-9pm (May-October)
Base Season:

Monday-Sunday 9am-5pm (November-April)
Please note that employees will be scheduled prior to and after opening/closing operating hours

Position Summary:

Maintain a safe and secure environment for guests and employees by patrolling and monitoring premises and personnel in a friendly, courteous and restrained manner. Employees may be coping with emergencies, undesired conduct, disturbances and threats to life and property in order to maintain a safe and secure environment.

The majority of shifts will be spent performing bag checks, on foot patrol, walking, climbing stairs of the interior and perimeter of the property to observe and identify potential security and safety risks or undesirable conditions. Address undesired conduct, violations of company policy and civil laws as warranted for the security and safety of guests, employees, and property. Observe the camera monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the Manager on Duty;

report any alarms similarly.

Position Qualification Requirements:

License(s):(8) Hour Security Training Certification (prior to start date)
CPR Certified and First Aid is a plus Responsible Beverage Server Certification Education/Training:

High School Diploma required

Some college experience is desired

Basic computer skills are required

Experience:

This individual should have 2 or more years of Customer Service experience

Safety or Law Enforcement background preferred

Proven success at guest interaction and employee relations

Safety and OSHA Training CPR and First Aid Training

Job-Related Skills:

Ability to communicate courteously and effectively with management, employees, and guests

Ability to listen and follow verbal and written instructions

Flexible, Self-Motivated, Objectivity, Judgment Safety Management Reporting Skills Excellent memory

Detail oriented and very informative

Must have helpful and caring attitude

Essential Duties & Responsibilities:

Attend and participate in daily pre-shift when applicable.

Understand the basic philosophies of the company and implement them in daily work.

Protection of safety and security of personnel and property of Glen Ivy Hot Springs through patrols and monitoring of the premises, observing and reporting suspicious and unauthorized activities and unsafe conditions.

Maintain confidentiality of property information, correspondence, reports and files.

Work as a team player and cooperate with the Management in handling employees’ issues.

Knowledge of the properties Emergency Response Plan.

Thorough knowledge of the property layout, its buildings, function areas, and surrounding city area.

Perform bag checks in a throughout yet delicate and friendly manner. Ensure compliance of items not allowed into the spa.

Provide thorough foot patrol of the property; walking, climbing stairs of the perimeter of the property to observe and identify potential security issues and undesirable conditions or activities.

Provide guest escorts to and from the parking lot, supporting our no ins & outs policy.

Effectively address undesired conduct, violations of company policy as well as civil warranted or the security and safety of guests, employees and property, some of whom may require high levels of patience, tact and diplomacy in order to defuse anger and collect accurate information.

Render assistance and security related services to Glen Ivy staff and visitors, including restraining violent…