Field Service Engineer; Boise

We are hiring a Field Service Engineer. Are you passionate about technology and enjoy hands‑on problem solving? You will install, maintain, and repair advanced SUSS equipment, ensuring optimal performance and reliability at our customer sites. You’ll play a vital role in supporting the semiconductor industry’s innovation while representing SUSS’s commitment to technical excellence and customer satisfaction.

Plans and coordinates activities concerned with installing equipment, investigating and resolving customer reports of technical problems with equipment, and eliminating future operational or service difficulties by performing the following duties:

• Installs new or modified equipment at the customer’s facility to ensure full functionality according to specifications
• Reviews performance reports and documentation from customers and field representatives, and inspects malfunctioning or damaged product to determine its nature and scope of problem
• Analyzes review and inspection findings to determine source of problem, and recommends repair, replacement, or other corrective action
• Coordinates problem resolution with engineering, customer service, and other personnel to expedite repairs
• Provides on‑site technical assistance to help troubleshoot and repair equipment
• Maintains records of performance reports
• Analyzes reports of technical problems to determine trends affecting future design, production, service, and maintenance processes, and recommends modifications to eliminate future problems
• Provides a communication link between the customer and the company to help ensure that effective service is provided to the customer
• Develops and conducts training on the safe operations of the equipment and demonstrates skills to trainees, including both team members and customers

This job has no supervisory responsibilities.

• Four‑year college degree related to the technical skills required of the job; or
• An AA degree related to the technical skills required of the job (or equivalent university program certificate) plus a minimum of 5 years of directly related experience and/or training; or
• 10+ years of directly related experience and/or training in lieu of education
• Must have the ability to stand for four to eight hours per day while inspecting or performing work on equipment at customer’s facilities
• OSHA safety certificates
• Current driver’s license
• Must have the ability to travel by car and/or airplane to customer or company worksites on a frequent basis, as needed
• Must be available and willing to travel up to 50% of the time after training

This position is not eligible for visa sponsorship at this time.

• Group insurance health plans – a portion of the premiums for medical, dental, and vision are company‑paid
• Choice between 3 PPO plans in every state but California
• California employees have choice between 4 insurance plans – 3 PPO plans and 1 HMO plan
• Term life/AD&D, long‑term disability (LTD), and short‑term disability (STD) insurance plans – 100% company‑paid
• HSA with significant company contribution
• 10 paid holidays per year
• 136 hours of PTO per year
• 10 paid jury service days per year