Distribution - Install Manager

Overview

The Manager – Install is responsible for coordinating, organizing, and communicating all details related to installation operations. This position supervises installers and supports the delivery, installation, start-up, and testing of commercial laundry equipment in the field.

• Supervises day‑to‑day installation operations to ensure timely completion of scheduled work and efficient response to customer and business needs

• Coordinates installation schedules, labor needs, and project priorities based on customer commitments, equipment availability, jobsite readiness, subcontractor timelines, and territory coverage

• Serves as the first point of escalation for installation issues, technical questions, and customer concerns

• Regularly performs installation work, functioning as a working lead alongside the installation team

• Provides hands‑on coaching, mentoring, and technical guidance to installers to build skills and ensure quality

• Reviews installation work orders, documentation, labor entries, parts usage, mileage, and other installation‑related records for accuracy, completeness, and timely processing

• Monitors installation inventory, tools, materials, equipment, and company vehicles to support readiness and efficient field operations

• Supports continuous improvement efforts by identifying opportunities to improve installation efficiency, installer effectiveness, communication, and customer experience

• Supports hiring, onboarding, and training of installers; reinforces standard Company processes, safety procedures, and installation expectations

• Promotes and enforces safe work practices, including the proper use of tools, service vehicles, testing devices, lifting equipment, and personal protective equipment

• Partners with management on technician performance feedback, scheduling input, and operational updates

Education & Experience:

• High School diploma or equivalent required. Associate or bachelor's degree in business, mechanical, electrical, industrial, or related field preferred. An equivalent combination of education, training, and experience will be considered

• 5+ years of work experience in equipment installation or related commercial environment preferred. Commercial laundry equipment experience strongly preferred

• 2+ years of indirect leadership experience, such as a lead installer or equivalent required

• Knowledge of single‑phase electric power equipment required

• Experience in telephone and email/ticketing dispatch system‑based customer support preferred

• Proficient computer skills including using MS Outlook, Word, and Excel preferred

Skills and Abilities:

• Strong mechanical acumen: ability to identify, diagnose, troubleshoot, and resolve mechanical and electrical issues while supporting others in technical problem‑solving. Ability to read, interpret, and understand electrical and mechanical drawings.

• Leadership skills: demonstrates trust and respect for others, builds positive relationships with the team, communicates expectations clearly, and coaches employees for success while fostering a problem‑solving approach.

• Strong organizational skills: ability to self‑manage workload and multiple projects simultaneously while managing team priorities and meeting deadlines.

• Strong analytical skills: able to evaluate results, identify trends, implement change, and report activities to upper management.

• Business acumen: understands installation operations, customer priorities, scheduling demands, and key drivers of operational efficiency.

• Strong diplomacy skills: ability to handle conflict management, customer concerns, and installation escalations in a professional manner.

• Excellent written, verbal, and interpersonal communication skills; communicate effectively and professionally across all levels of the organization and with external stakeholders.

• Strong work ethic; self‑starter, demonstrating a proactive approach, self‑initiative, and tenacity.

• Resilient; able to confidently navigate ambiguity and change.

• Customer‑focused mindset with a commitment to quality, responsiveness, and relationship building.

Travel:

• Travel will be within the assigned territory; approximately 60-80% of the time

• Some…