Library Assistant

Library Assistant I

Under general supervision, perform front-line paraprofessional public service duties in support of circulation, reference/information, technology assistance, and programming services; serve as a primary point of contact for patrons in person and by telephone; provide real-time assistance in locating materials and information; support library programs and outreach activities; and interpret and explain Library services, policies, and procedures to the public.

• Respond to patron in-person and telephone requests for Library materials, services and information; assist patrons in locating materials using the online catalog, databases, and internet resources; instruct patrons in the use of Library technologies including public computers, wireless access, printing, scanning, mobile devices, and digital collections; interpret and explain Library rules, procedures, and policies; exercise independent judgment in resolving routine service issues and determining when to refer complex matters to professional or supervisory staff.
• Compile statistics and data on information as requested; maintain a variety of records and files.
• Perform general clerical work; type a variety of documents; answer phones; enter information into computer; maintain files and records; process and distribute the mail.
• Operate a variety of office equipment including a computer, telephone system, point of sales, copy machine, and other related equipment.
• Assist in monitoring, ordering and receiving supplies; maintain files of equipment and supplies. Participate in the preparation and maintenance of displays and exhibits relative to area of assignment; assist with seasonal and on‑going programs and activities; set up for special events; provide hands‑on assistance during programs for children, teens, and adults, including participant support and independently resolving routine issues during program delivery.
• Input data into the Library’s computer systems; make corrections; add or delete entries on bibliographic records; correct author and subject entries; search for missing books as necessary.
• Process materials prior to shelving; file and shelve materials as necessary; print classification numbers for Library materials.
• Check out Library materials to patrons; check in and prepare materials for return to the circulating collection; collect materials from book deposits; re‑sensitize materials for shelving; register new patrons and collect fines and fees; interpret circulation policies regarding fines, fees, borrowing limits, renewals and exceptions, and make on‑the‑spot determinations consistent with established guidelines.
• Perform duties related to the Inter‑Library Loan program; utilize the specialized computer network to request materials not in the Coronado Library collection from other libraries throughout the country; communicate with patrons regarding availability, delivery timelines, renewals and related policies. Support and promote children’s, teen and adult services through assistance with programs, outreach activities and distribution of informational materials.
• Participate in the coordination and assembly of set designs, seasonal displays and other structures; maintain and organize materials in storage including costumes, props, puppets, games, arts and crafts supplies, prizes, hardware and related items.
• Serve as primary staff presence at public service desks during assigned shifts, simultaneously managing in-person, telephone and technology‑related inquiries; address and de‑escalate patron concerns and service conflicts as the first point of contact.
• Perform related duties and responsibilities as required.

Experience: At least one year of responsible public service experience in a library or similar customer‑focused environment, involving direct interaction with the public and use of computerized systems, is desirable.

Education/Training: Equivalent to the completion of the twelfth grade. Additional coursework in library science, information services, education, or a related field is desirable.

Knowledge of:

• Customer service principles and techniques.
• Modern office equipment including…