LXR Shore , Guest Service Agent Curio Collection Hilton

The iconic Hotel del Coronado is looking for a Guest Service Agent to join the Shore House team! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever. Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms (to include cottages and villas), 65,000 square feet of banquet space, and 10 food and beverage outlets.

This includes 4 restaurants, 2 bars, food truck, marketplace, ice cream shop, and in-room dining.

Classification:
Full-Time

Shift: Various – must be available to work overnights, weekdays, weekends, and holidays.

Pay Rate: $21.96, based on applicable and specialized experience and location.

Medical Insurance Coverage Available – for you and your family.

Union Position:
Local L30 Union; requires complete open availability. Hours and schedule based on seniority and business needs, may be minimal until seniority is established.

Want to learn more? Hotel Website, Facebook, Instagram, Pinterest.

The Shore House Guest Service Agent is the primary point of contact for all Shore House guests. The Shore House Host is a property ambassador and assists in crafting a curated experience for our guests while supporting all team members in executing the highest level of service while creating “Del Memories”. Projects professionalism and a positive attitude while efficiently and courteously assisting our Shore House guests.

Must be able to handle and process guests’ requests and exceed their expectations while providing them with personalized services and accurate information.

• Handle the pre‑planning of the Shore House experience for all scheduled Shore House arrivals.
• Coordinate and confirm verbally and via itinerary the guest arrival schedule and all planned activities for each Shore House guests in advance of arrival.
• Handle the arrival, hotel orientation and departure of all Shore House guests.
• Check guests in/out of hotel using hotel computer system.
• Book future hotel or Shore House reservations for guests.
• Respond to all guests’ requests; make suggestions and arrangements to enhance the overall guest experience.
• Act as a conduit between the Shore House guests and all operating departments to “get it done, whatever it is.”
• Make dining and other reservations for Shore House guests and follow through with corresponding departments to ensure execution of task.
• Maintain the cleanliness and neatness of your working area.
• Check daily information board to prepare for arrivals and special requests.
• Adhere to department and hotel procedures and policies.
• Provide assistance to all hotel departments as required.
• Adhere to guidelines established in the Hotel del Coronado Associate Handbook.
• Perform additional tasks as requested by members of the leadership team.

• Works with a positive “can‑do” attitude.
• Excellent verbal and written communication skills; ability to multitask and attention to detail.
• Service from the “HEART” approach toward guests and the team.

• Minimum Education:
  
  High School Diploma or GED.
• Minimum Years of
  
  Experience:
  
  Two years of hospitality experience required.
• Excellent verbal, written, computer, directional, organizational, problem‑solving, and follow‑through skills. Able to work well under pressure.
• Interest in and knowledge of the San Diego area and cultural activities.
• Must be friendly, outgoing, self‑motivated, attentive to detail and capable of prioritizing and handling multiple tasks and responsibilities.

• Minimum Years of
  
  Experience:
  
  Two years of luxury experience preferred.

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these values:

• Hospitality – We're passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We're leaders in…