Property Operations Supervisor​/Engineering Team Leader - Hotel del Coronado, Curio Collecti

Job Description

The iconic Hotel del Coronadois looking for a Property Operations Supervisor / Engineering Team Leader to join the team ! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation and expansion, the resort is more stunning than ever.

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages, and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining.

Want to learn more? Hotel Website , Facebook , Instagram , Pinterest

Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! You will support the Chief Engineer / Assistant Chief Engineer in ensuring the smooth operation of all HOT SOS functions. As a Property Operations Supervisor / Team Leader, you’re not just overseeing the daily operations of HOT SOS system maintenance and repairs – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

• Supervise the day-to-day operation of the HOT SOS department.
• Lead, coach, mentor, and develop HOT SOS Team Members to deliver exceptional guest service.
• Create schedules, monitor staffing levels, and ensure appropriate coverage based on business demands.
• Conduct performance evaluations, coaching conversations, and corrective action when necessary.
• Facilitate onboarding and ongoing training to ensure consistency in service standards and system knowledge.
• Foster a positive, collaborative, and high-performing team culture.

• Monitor all guest requests and service recovery cases through the HOT SOS platform.
• Ensure timely resolution of guest concerns while maintaining luxury hospitality standards.
• Escalate critical guest issues to operational leaders when appropriate.
• Follow up on service recovery opportunities to ensure complete guest satisfaction.
• Maintain communication with operational departments regarding outstanding guest requests.

• Analyze HOT SOS data, trends, response times, and completion rates, and guest feedback to identify operational opportunities.
• Produce daily, weekly, and monthly performance reports for leadership.
• Identify recurring service issues and recommend process improvements.
• Develop measurable action plans based on operational data.
• Monitor departmental Key Performance Indicators (KPIs) and communicate results to department leaders.
• Evaluate workflow efficiencies and implement best practices to improve service delivery.

• Partner with Front Office, Housekeeping, Engineering, Food & Beverage, Security, Spa, Recreation, Retail, and other departments to improve service execution.
• Participate in operational meetings and present performance metrics and improvement opportunities.
• Assist department leaders in identifying root causes of recurring guest issues.
• Promote accountability across departments for response times and service quality.
• Support resort initiatives focused on guest satisfaction, operational excellence, and continuous improvement.

• Ensure HOT SOS standards, procedures, and documentation are consistently followed.
• Monitor system accuracy and ensure requests are properly documented and closed.
• Assist with implementation of new technologies, workflows, and service initiatives.
• Maintain confidentiality of guest information and operational data.
• Perform additional duties as assigned.

At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member: A passion for spreading the light and warmth of Hospitality
. Acting with Integrity and always doing the right thing. Inspiring others through Leadership
. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now
, bringing urgency and…