LXR Shore , Guest Service Agent - Hotel del Coronado, Curio Collection Hilton

Position: LXR Shore House, Guest Service Agent - Hotel del Coronado, A Curio Collection by Hilton
** Job Identification:
** 223695

** Job Category:
** Guest Services, Operations, and Front Office

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* Job Schedule:

** Full time

** Salary**  $23.56/USD/Hourly

** Equal Opportunity Employer
** EOE, including disability/vets

The iconic Hotel del Coronado is looking for a  
** LXR Shore House Guest Service Agent to join the team** ! Join one of the last surviving wooden Victorian beach resorts in the world and after a $400M renovation ()  and expansion, the resort is more stunning than ever.

Located on Coronado Island just minutes from Downtown San Diego, this 28-acre property was built in 1888 and has over 750 rooms, cottages, and villas with 65,000 square feet of banquet space, and 10 food and beverage outlets. This includes 4 restaurants, 2 bars, a food truck, marketplace, ice cream shop, and in-room dining.

** _Want to learn more?_
** Hotel Website () , Facebook () , Instagram () , Pinterest ()

** Classification:
** Full-Time

** Shift:
** Various - must be available to work weekdays, weekends, and holidays.

** Union Position:
** This position is part of the Local L30 Union which requires complete open availability. We are not able to accommodate schedule restrictions and full-time hours are not guaranteed. Hours and schedule are based on seniority and business needs and may be minimal at times until seniority is established.  You must be comfortable with a schedule and hours that may vary from week to week.

** Exceptional Hospitality Starts with You*
* Picture yourself brightening someone's day. When you join our Hotels team, that's exactly what you'll do every time you come to work! As a  
** LXR Shore House Guest Service Agent** , you're not just ensuring a seamless check-in and check-out process - you're spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.

The Shore House Guest Service Agent is the primary point of contact for all Shore House guests.  The Shore House Host is a property ambassador and assists in crafting a curated experience for our guests while supporting all team members in executing the highest level of service while creating "Del Memories". Projects professionalism and a positive attitude while efficiently and courteously assisting our Shore House guests.  

Must be able to handle and process guests' requests and exceed their expectations while providing them with personalized services and accurate information.

Here's what you'll do during a typical day:

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** Deliver a warm welcome:
** Greet guests upon arrival and complete the check-in process, including verifying details, assigning rooms, issuing keys, and providing welcome materials or bell service assistance

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** Support efficient check-out:
** Process guest departures by verifying charges, handling payments, issuing receipts, and using the point-of-sale system accurately

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** Provide hotel and local knowledge:
** Demonstrate comprehensive knowledge of hotel offerings, room types, rates, promotions, and local area information to assist with guest inquiries

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** Promote hotel services:
** Use up-selling techniques to recommend hotel amenities and maximize room and service revenue

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** Delight our guests:
** Respond to guest requests, resolve concerns with care and urgency, and effectively manage messages and communications

** What It Takes to Make the Stay*
* At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team     member:

A passion for spreading the light and warmth of  
** Hospitality** . Acting with  
** Integrity
* * and always doing the     right thing.
Inspiring others through  
** Leadership** . A belief that  
** Teamwork
* * drives the best outcomes. A sense of      
** Ownership
* * and     accountability. And a…