Mercedes Benz Warranty Administrator

Process warranty claims for Mercedes Benz and third party warranty companies with a focus on timely submission, accurate submission and reconciliation of payments received.
The Warranty Administrator serves a critical role in accurately processing and submitting warranty claims to manufacturer's specifications.

• Coding of warranty repairs on service repair orders
• Daily submission of properly coded warranty claims information to Mercedes Benz
• Daily reconciliation of warranty payments received overnight from Mercedes Benz
• Daily tracking of outstanding warranty claims
• Daily tracking of suspended claims and management of the warranty claim to address reasons for suspension
• Communicate with Mercedes Benz representatives for assistance as needed to complete processing of warranty claims
• Monthly tracking of first time paid % and total paid % from Mercedes Benz's warranty composite report
• Regular meetings with service and parts management to review warranty claims performance
• Work with accounting department to research any variances in claims amount submitted and claims amount paid
• Work with dispatcher and cashiers to efficiently process all open repair orders which include warranty repairs
• Other tasks assigned by the Service Director

• Attention to detail
• Ability to work across department lines within the organization for highest efficiency in processing of warranty claims
• Diligence in researching suspended claims and correcting as needed for payment
• Enjoys a high-paced volume of warranty claims and the satisfaction from completing the warranty claim process
• Enjoys working directly with a team of employees to deliver an exceptional customer experience!