Escrow Assistant

What We Are

Texas National Title, Inc., a Mother Lode Holding Company.

Typically found in a branch/office setting where the assistant is providing support to Escrow department by assisting with customer service and administrative duties related to escrow closings. May provide general support for a team, or partner with an escrow officer. Primarily focused on residential transactions. (If the role is primarily supporting commercial transactions, see Commercial Escrow Assistant job family. If it is in a centralized processing unit, see Escrow Support Processor.)

• Intermediate levels require a solid understanding of functional tasks.
• Assistance may be required from more experienced team members, depending on task complexity.
• Work may be reviewed for new or more complex tasks.
• Provide a wide range of support within a functional area.
• Follow functional area's processes and procedures in daily activities, troubleshoot as needed, and recommend suggestions for continuous improvements.

• Performs a wide range of administrative duties to gather information and assist in the escrow process.
• Opening orders, inputting closing statement information, preparing documents for closing, and handling the complete disbursement and follow up of all escrow transactions.
• Communicates requirements and other information to clients.
• Interprets various agreements as they relate to closing and prepares all documents required for transactions.

• Works on problems of moderately complex scope where action requires a review of a variety of factors.
• Researches and obtains information for a wide range of complex data.
• Exercises judgment within defined procedures and practices to determine appropriate action.
• Follows department processes and procedures and may make recommendations to these processes.

• Works under general supervision, acting on own initiative.
• Uses expertise of more experienced level team members and leverages additional resources to confirm solutions.

• Customer service skills
• Problem solving skills
• Strong organizational skills
• Knowledge of MS Office suite
• Excellent verbal/written communication skills
• Ability to maintain professionalism and a positive service attitude at all times
• Strong detail orientation
• Knowledge of company and/or client operating systems

High School diploma or equivalent.

2+ years experience in an escrow related experience.

$18.46 - $24.63 hourly.

• Comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave.
• Employee stock purchase plan.

First American is an equal opportunity employer in every sense of the term. Based on eligibility, First American offers a comprehensive benefits package including medical, dental, vision, 401k, PTO/paid sick leave and other great benefits like an employee stock purchase plan.