Data Entry – Customer Support – Administrative Services Clerk

Data Entry – Customer Support – Administrative Services Clerk supports The Cinch Group's day-to-day administrative and customer service operations. The role involves maintaining accurate records, processing information, responding to customer inquiries, organizing documentation, and providing general administrative support to ensure efficient business operations.

• Enter, update, and maintain accurate customer and business information in internal databases and systems.
• Review and verify records, forms, and documents for accuracy and completeness.
• Respond professionally to customer inquiries through email, phone, chat, or other communication channels.
• Assist customers with routine questions, requests, and account-related concerns.
• Process applications, forms, service requests, and other administrative documentation.
• Organize and maintain digital records, files, and business documents.
• Assist with scheduling, correspondence, reporting, and other administrative activities.
• Prepare spreadsheets, reports, and routine business documents.
• Coordinate with internal departments to ensure customer requests are handled efficiently.
• Escalate complex customer concerns or issues to the appropriate team or supervisor.
• Maintain confidentiality and protect customer and company information.
• Support team members with data entry, customer service, and general administrative tasks.
• Perform other duties as assigned to support the organization's daily operations.

• High school diploma or equivalent preferred.
• Previous experience in data entry, customer service, clerical work, or administrative support is an advantage.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.
• Good organizational and time-management abilities.
• Basic computer proficiency and familiarity with Microsoft Office or Google Workspace.
• Ability to manage multiple tasks and meet deadlines.
• Professional, dependable, and customer-focused approach.
• Ability to work independently and effectively as part of a team.