Admissions Specialist IV

Job Title

Admissions Specialist IV

Texas A&M University - Corpus Christi

Office Of Enrollment Processing

Commensurate

Corpus Christi, Texas

Staff

TAMU-CC is a dynamic university designated as both a Hispanic-Serving Institution (HSI) and Minority-Serving Institution (MSI) with approximately 11,000 students from 47 states and 54 foreign nations. We employ over 1,400 full-time and 2,000 part-time Islanders (including students/GAs). The University attracts highly talented faculty and staff and offers an array of undergraduate and graduate degrees, including doctoral programs. As a member of the Texas A&M University System, TAMU-CC benefits from a range of resources, increased visibility and influence, and opportunities to collaborate in mutually beneficial ways with peers across member institutions and associated agencies.

TAMU-CC’s beautiful campus is located on a 240-acre island on Corpus Christi Bay and was ranked #1 College by the Sea by Best College Reviews. Our natural setting is enhanced by its modern, attractive, and state-of-the-art classroom buildings and support facilities.

This position supports undergraduate admissions operations through the processing and review of applications, transcripts, and other admissions documentation, as well as front-line operational support of admissions systems and workflows. The position identifies and resolves routine processing, data, and workflow issues, supports departmental users, assists with testing and documentation, and escalates system-level issues to the appropriate technical team.

Percent Effort: 60%

• Process undergraduate applications, high school and college transcripts, test scores, and other supporting admissions documentation.
• Review application files and requirements to determine admissions eligibility and support issuance of admissions decisions.
• Review high school and college transcripts to identify and appropriately code coursework and other admissions-related information.
• Review error reports and admissions records to identify, research, and correct data discrepancies.
• Prepare admissions appeals and supporting documentation for review by the Undergraduate Admissions Committee.
• Assist with residency, meningitis, and other admissions-related documentation and compliance requirements.
• Monitor admissions processing workflows to identify operational issues that may affect application processing, data accuracy, or timely completion of admissions records.
• Troubleshoot and resolve routine admissions processing, data, and workflow issues within established procedures and available system functionality.

Percent Effort: 35%

• Serve as a departmental resource for admissions staff regarding established CRM, SIS, imaging, application, and related system workflows.
• Research recurring processing or system issues and document findings for resolution.
• Test admissions workflows, system updates, and process changes, and document results.
• Assist with validating data, workflow functionality, and communication processes following system updates or changes.
• Maintain process documentation, procedures, and job aids related to admissions systems and workflows.
• Provide training and front-line support to departmental users on established admissions system processes and functionality.
• Identify issues requiring system configuration, development, or maintenance and elevate them to the appropriate technical or Project Management team.
• Support communication campaigns and other enrollment-related processes using established system tools and workflows.
• Provide support for recruitment, admission, and retention activities sponsored by the Office of Admissions and/or Division of Enrollment Management.

Percent Effort: 5%

• Perform other duties as assigned.

• Associate’s degree in a related field.
• Five (5) years of related experience.
• Additional education may be considered as a substitution for the minimum experience requirement.
• Ability to effectively communicate technical information…