Account Manager

** Overview*
* The 
** Account Manager - Janitorial Services**  is responsible for overseeing day-to-day janitorial operations for assigned accounts while ensuring exceptional service delivery, customer satisfaction, and contract compliance. This role serves as the primary point of contact for clients and leads on-site teams to maintain cleanliness, safety, and operational efficiency.

** Responsibilities*
* + Manage and maintain strong client relationships, acting as the main point of contact for assigned accounts

+ Oversee daily janitorial operations, ensuring all services are delivered according to contract specifications

+ Supervise, train, and support janitorial staff, including scheduling, performance management, and coaching

+ Conduct regular site inspections to ensure quality standards, safety requirements, and compliance are met

+ Address client inquiries, service requests, and concerns in a timely and professional manner

+ Coordinate staffing needs, including hiring, onboarding, and coverage for call-outs or absences

+ Monitor labor hours, equipment usage, and supply inventory to manage costs and support budget goals

+ Ensure compliance with company policies, OSHA standards, and local/state regulations

+ Prepare reports, document service levels, and communicate updates to management as needed

+ Support contract renewals, service enhancements, and continuous improvement initiatives

** Qualifications*
* + High school diploma or GED required; additional education preferred

+ 3+ years of experience in janitorial, facility services, or building maintenance management

+ Prior experience managing employees in a service-based or operations environment

+ Strong customer service and relationship-management skills

+ Ability to lead teams, multitask, and work in a fast-paced environment

+ Proficiency with scheduling, reporting, and basic computer applications

+ Bilingual (English/Spanish) preferred in some locations

+ Valid driver's license and ability to travel between sites, as required

Physical & Work Requirements

+ Ability to walk job sites, stand for extended periods, and occasionally lift up to 25-40 lbs

+ Flexible schedule, including early mornings, evenings, weekends, or on-call support as needed

REQNUMBER: 161979

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law.  ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call .  

We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.