Senior Customer Success Manager (US
Listed on 2026-08-09
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Business
Customer Success Management, Client Relationship Management, Business Development -
Sales
Customer Success Management, Client Relationship Management, Business Development
About us
We’re Dayshape—an award-winning software scale-up with big ambitions and the momentum to match. Trusted by Big Four and many other top professional services firms globally, our AI-powered resource management platform is helping organizations to achieve extraordinary results.
Our enterprise platform stands apart as the only solution that combines advanced AI, real-time project financials, and firm-wide insights to elevate resource management to a strategic function. By driving profitable growth,powering confident decisions,and ensuring satisfied clients andteams—we'rehelping our customers build strong organisations and careers for the long term.
Why our customers love Dayshape:
- We help professional firms optimise margins and increase revenue, unlocking access to more profitable work.
- We provide complete operational visibility today and the tools to confidently predict tomorrow.
- We empower firms to be where top talent wants to work and where top clients want to buy from.
Recognised as Scotland’s fastest-growing tech company in the Deloitte Technology Fast 50 for three consecutive years,we’veconsistently proven our ability to innovate and deliver real impact—andwe’realways looking for like-minded people to join us.
AtDayshape, our purpose is to improve people's working lives, and our culture is an important driving force in helping us to do just that.
We'rea friendly, inclusive, and ambitious team—driven by ourvaluesand a shared commitment to success. Ifyou’reready to join a fast-growing, high-impact company that’sreimagining resource management, thenlet’stalk.
Due to continued growth, we are now looking for a new Customer Success Manager to join our team. The Customer Success Manager (CSM) will manage a portfolio of complex, strategic accounts that require strong relationship management and a consultative approach. Typically managing a portfolio of 7–9 accounts, this role focuses on driving customer adoption, retention, growth, and long-term value realisation.
From onboarding through to renewal, you will own the end-to-end customer journey and act as the primary post-sale relationship owner and trusted advisor.
You’llwork closely with customers to ensure they maximise the value of Dayshape,identifying opportunities for optimisation, expansion, and operational improvement.
Our focus is on driving measurable value through product usage, adoption, and strategic alignment with customer business outcomes.
Whatyou’lldo- Lead a portfolio of our most strategic enterprise customers, building long-term partnerships with global leading professional services firms.
- Act as a trusted advisor to senior stakeholders, helping customers achieve measurable business outcomes and maximise the value of Dayshape.
- Drive adoption, optimisation, and growth across your accounts through strategic guidance and executive-level engagement.
- Lead business reviews and strategic conversations, providing insight, challenge, and recommendations that support customers' evolving goals.
- Identify opportunities to expand our partnerships, helping customers unlock additional value from our platform and services.
- Proactively navigate complex customer challenges, bringing together cross-functional teams to deliver successful outcomes.
- Champion the voice of the customer, shaping product direction through feedback, insights, and industry expertise.
- Build strong customer advocates who contribute to case studies, events, reference programmes, and the wider Dayshape community.
- Significant experience in Customer Success or Account Management, managing enterprise or complex customer relationships (ideally within the SaaS or software space)
- Strong commercial acumen, with experience supporting renewals, expansions, and revenue growth
- Proven ability to build andmaintainrelationships with executive-level stakeholders
- Experience driving product adoption, engagement, and measurable customer outcomes
- Ability to manage multiple complex projects and stakeholders simultaneously, with strong organisational skills
- Excellent communication and presentation skills, with the ability to influence and challenge constructively
- A proactive, customer-first mindset…
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