Collections Clerk

Job Description

We are looking for a Collections Clerk to join our team! You will be responsible for securing billing payments from your customers.

Prefer someone with extensive experience in collections and proficient in excel.

• Find and inform customers about unpaid accounts
• Receive and post payment to customer’s account
• Advise and follow-up with customers on unpaid accounts
• Initiate repossession proceedings or disconnect service
• Keep records and status of customer’s account

• High school diploma or equivalent.
• 2 years of experience in collections, billing, or accounts receivable (preferably in a service-based or waste management industry).
• Strong communication, negotiation, and problem-solving skills.
• Proficiency with Microsoft Office (Excel, Outlook) and accounting or billing software.
• Ability to manage time effectively and handle high call volumes.
• Previous experience in billing, customer service, or other related fields
• Ability to build rapport with clients
• Excellent written and verbal communication skills
• Ability to prioritize and multitask
• Contact customers via phone, email, and mail regarding past-due invoices.
• Negotiate and establish payment arrangements while maintaining a positive customer experience.
• Document all collection activities and communications accurately in the system.
• Collaborate with the billing and customer service teams to resolve billing discrepancies.
• Escalate delinquent accounts to management when necessary for further action.
• Monitor account status and generate aging reports as needed.
• Ensure compliance with company policies.