Guest Services Coordinator | Part-Time | Congressman Solomon P. Ortiz International Center

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Overview

The Guest Services Coordinator is responsible for delivering exceptional customer service while supporting the successful planning and execution of events. This role serves as a primary point of contact for guests, clients, and event organizers, providing front desk coverage and on-site event coordination. The Coordinator works closely with internal departments to ensure events are executed efficiently, facility standards are upheld, and clients receive seamless, high-quality experience.

This role pays an hourly rate of $13.00-$15.00

Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching

This position will remain open until May 1, 2026.

Responsibilities

Essential Job Functions (including but not limited to)

• Provide front desk coverage approximately 70% of the time. These duties include but are not limited to answering phones and greeting/assisting walk-in guests.
• Monitoring event activity to ensure events run smoothly
• Identifying and resolving event-related challenges in a professional manner
• Deliver excellent customer service by answering guest and client questions and providing accurate information about the facility and its services.
• Coordinate assigned events under the direction of the General Manager
• Assisting clients with event logistics and recommending effective use of the facility
• Collaborating with the Director of Sales, Executive Chef, and Banquet Manager to ensure event needs are met
• Conduct pre-event and post-event walkthroughs to assess facility readiness and condition
• Prepare and distribute detailed Event Data Sheets for each assigned event such as diagrams, layouts, timelines and staffing needs.
• Clear, timely communication with building and event staff
• Demonstrate strong problem-solving and decision-making skills, remaining calm, professional, and customer-focused in fast-paced or high-pressure environments
• Perform all duties with a commitment to teamwork, service excellence, and Oak View Group's mission and values
• Perform other duties as assigned

Qualifications

Qualifications, Education & Experience

• High School Diploma or G.E.D Required
• Minimum of one (1) year experience in Event Coordination (preferably with a convention center, hotel, sports facility, performing arts facility or other multi purpose public assembly facility)
• Flexibility to work weekends, nights and holidays
• Must possess strong organizational skills, attention to detail and the ability to function and meet strict deadlines in a fast-paced environment
• Must demonstrate a positive, professional and customer-focused attitude
• Must have computer skills in Microsoft Office applications and word processing, spreadsheets, presentations and internet software