Call Center Representative - Corpus Christi Medical Group

Description

Takes calls from the public, physicians, and clinics for class registration, hospital and doctor information, mails health and marketing information to callers. Provides assistance to RN staff, keeps database updated with current information, runs reports, helps develop targeted campaigns, performs mail campaigns. Participates in all referral programs, answers questions, and makes referrals. Enters caller information and requests accurately and correctly in CMax and Vision.

Processes HCC mail, APS, renewals, payment and updates information accurately. Participates in PI processes, identifies and addresses problems. Provides good customer service. Works in multiple call queues.

• Looks for ways to improve efficiencies and provides input.
• Assists in mail processing and processing deposits for HCC, ChampionEMS, SAQ, special events and SportsCARE.
• Personal and office staff safety, identifying and reporting or removing hazards noted in a busy office environment.
• Assists in identifying and bringing issues to management that could affect policy to improve customer service.
• Identifies and provides input into the planning and implementation of system goals.
• Ability to analyze information and caller requests and provide accurate and timely solutions.
• Identify problems and customer service and risk areas and communicate to supervisors or appropriate hospital personnel.
• Every call requires Rep to recognize customer service and communication problems and respond quickly and appropriately, offering quick and meaningful solutions in a fast-paced, changing work environment.

• High School Diploma

8AM - 5PM Monday-Friday

Full Time