Service Advisor - Luxury Vehicle

Service Advisor – Ed Hicks Infiniti

The Hicks Auto Group is seeking an experienced, motivated Service Advisor for our Infiniti Dealership.

The Hicks Automotive Group of five automotive dealerships has been part of the Corpus Christi and Coastal Bend community since 1973. We are locally owned with a strong reputation for community engagement and for supporting our employees’ personal and professional development in a positive work culture.

Our rapid growth and fast‑paced environment makes this an awesome place to work. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Come join our team!

The opportunity is for an experienced Service Advisor who has excellent communication skills, a professional and well‑groomed appearance, and a passion for delivering the highest level of customer experience.

• Medical, Dental & Vision Insurance
• Life Insurance
• 401‑K with company match
• Paid Vacations
• Employee Discounts

• Greet customers in a timely, professional manner and obtain pertinent vehicle information.
• Actively promote and build rapport with the customers.
• Advise customers on the care and value of maintaining their vehicles in accordance with manufacturer specifications.
• Generate and provide customers with a complete and accurate estimate of repair.
• Establish and communicate completion time of repair with customer and technician.
• Answer incoming service calls.
• Maintain and schedule service appointments.
• Strictly follow the manufacturer’s warranty guidelines and procedures.
• Follow prescribed procedures for customer post‑follow‑up resulting in return visits, increased sales and admirable customer satisfaction index.
• Comply with all federal, state and local laws, and company policy regarding safeguarding all customer, company and manufacturer information, as well as customer vehicle and property.
• Must be able to manage in a fast‑paced work environment with limited supervision.
• Must have great customer service, phone and computer skills.
• Must have a valid driver’s license.
• Must be able to pass pre‑employment screening (background & drug test).

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.