Imaging, Field Service Engineer

Job Summary

Field Engineer 2, responding to customer locations located in Hawaii.

• Interfacing with both internal team members and external customers as part of a solution‑based service process.
• Diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
• Troubleshooting and responding to customer concerns.
• Using web applications and the Microsoft suite of products for service management.
• Complying with all customer access policies, including proof of required immunizations, additional drug tests, and background checks if assigned to support federal contracts.
• Ensuring timely dispatch closure (if applicable) and reporting any customer quality or compliance concerns to the Quality Organization.
• Identifying and reporting unsafe workplace conditions or unsafe acts to the EHS Organization.
• Maintaining tools and test equipment properly and ensuring they are calibrated.
• Participating in continuous improvement activities by identifying and escalating process and product quality gaps, and providing solutions when possible.
• Ensuring completion of all field modifications instructions (FMIs) within the prescribed timeframe (if applicable).

• Associate’s or Bachelor’s degree in Electrical Engineering, Biomedical Engineering, Mechanical Engineering, or a related field and 2+ years of experience servicing electrical equipment;or equivalent military education and 2+ years of experience servicing electrical equipment;or High School Diploma/GED and 6+ years of experience servicing electrical equipment.
• Strong coaching and mentoring skills.
• Strong time‑management and organizational skills with the ability to juggle multiple responsibilities.
• Self‑motivated with strong networking and interpersonal skills.
• Training and experience in multiple modalities.
• Demonstrated understanding that customers determine our success.
• Ability to operate with efficiency and a sense of urgency; willingness to learn and adapt to changing environments.
• Empowering and inspiring others; ability to deliver results in an uncertain environment.
• In the Life Sciences business, a Field Engineer Level1 for 2years before moving to a Field Engineer Level
  2.

• Must be able to lift, carry, push, and pull up to 35lbs. unassisted and frequently bend, stoop, twist, climb, crouch/squat, kneel/crawl, sit and stand for long periods.
• Must reach at, above, and below shoulder level, flex/extend neck and have good hand and finger dexterity.
• Specific vision abilities required may include color, close vision, distance vision, peripheral vision, and depth perception.
• Must have and maintain a valid driver’s license.
• Willingness to be available after hours, or work a rotating on‑call schedule, including weekends, for critical issues and coverage as necessary.

• Aware of and comply with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations.
• Meet Health and Human Services, Environmental Health & Safety, and/or all other applicable regulatory requirements.
• Complete all planned Quality, EHS & Compliance training within the defined deadlines.
• Identify and report any customer quality or compliance concerns immediately to the Quality Organization.
• Identify and report any personal quality or compliance concerns to the Quality Organization.
• Ensure timely dispatch closure (if applicable).
• Identify and report unsafe workplace conditions or unsafe acts to the EHS Organization.
• Ensure completion of all field modifications instructions (FMIs) within the prescribed timeframe (if applicable).
• Participate in continuous improvement activities by identifying and appropriately escalating process and product quality gaps, and providing solutions when possible.

GE Health Care is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Health Care will not sponsor individuals…