Assistant Independent Ombudsman

Date:
Feb 12, 2026

Location:

CORPUS CHRISTI, TX

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Functional

Title:

Assistant Independent Ombudsman

Job Title: Ombudsman III

Agency: Health & Human Services Comm

Department: Ombudsman for SSLCs

Posting Number: 13652

Closing Date: 02/26/2026

Posting Audience: Internal and External

Occupational Category: Community and Social Services

Salary Group: TEXAS-B-21

Salary Range: $5,500.00 - $6,500.00

Pay Frequency: Monthly

Shift: Day

Additional Shift: Days (First)

Telework: (information not provided)

Travel: Up to 25%

Regular/Temporary: Regular

Full Time/Part Time: Full time

FLSA Exempt/Non-Exempt: Nonexempt

Facility

Location:

Corpus Christi State Supported Living Center

Job Location City: CORPUS CHRISTI

Job Location Address: 902 AIRPORT RD

Other Locations: Corpus Christi

MOS Codes: ,X,27A,51JX,92J0,LGL
10

The Office of the Independent Ombudsman (OIO) for State Supported Living Centers (SSLCs) is an independent state agency, administratively attached to the Texas Health and Human Services Commission (HHSC). The OIO is comprised of a dedicated team of professionals who are passionate about the OIO’s mission to serve as an independent and confidential resource that advocates for SSLC residents’ rights, dignity, and respect.

Our vision is that OIO’s advocacy enables SSLC residents to lead safe, meaningful, self-determined lives. We are seeking to fill an Assistant Independent Ombudsman position working on-site at one of the state’s 13 SSLCs. The selected candidate will have at least 5 years’ experience providing advocacy and support to people living with disabilities, possess a strong character, demonstrate professionalism, able to work independently and as a team player, and is passionate about serving residents of the state supported living centers.

OIO staff are offered the same insurance coverage and other benefits available through HHSC and the State of Texas Group Benefits Plan administered by the Employee Retirement System of Texas (ERS). Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, opportunities for career advancement and more.

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The Assistant Independent Ombudsman (AIO) performs advanced investigatory, mediation and consultative work. The AIO evaluates service delivery, practices, and policies to ensure State Supported Living Center (SSLC) residents’ rights are protected, assesses the adequacy of staff training, and monitors staff-to-resident ratios. The AIO identifies, receives, and investigates complaints and concerns regarding residents’ rights and delivery of services. The AIO documents investigations, provides recommendations, and monitors outcomes of investigation findings.

Work involves utilizing person-centered thinking, advocating for residents of the SSLCs, escalating and resolving issues or conflict, and keeping the Independent Ombudsman (IO) apprised of issues and complaints at the center. Works under limited supervision with considerable latitude for the use of initiative and independent judgement.

• Identify, initiate, receive, and investigate complaints and concerns regarding residents’ rights, service delivery and facility practices at the SSLC. Utilize HEARTS, the case management system, to document and track investigation progress, evidence, findings, and recommendations. Provide and monitor recommendations to address systemic and SSLC service delivery concerns to protect and advocate for residents’ rights. (25%)
• Manage and…