Guest Services Representative

Position: GUEST SERVICES REPRESENTATIVE
Guest Services Representative

Job Description A Guest Services Representative assists our guests efficiently, courteously and professionally in all front desk related functions while maintaining a high standard of service and hospitality.

Responsibilities include:

Provides the highest quality of service to the customer at all times.

Greets and registers guests and provides room assignments, accommodating special requests whenever possible. Assists in pre-registration and blocking of reservations.

Has working knowledge of reservations systems, and procedures; takes reservations and knows cancellation procedures and policy.

Handles guest check-ins and check-outs efficiently and in a friendly and professional manner.

Communicates with incoming shift employees by logging pertinent information

Ensures that all cash, check and miscellaneous departments are in balance at the end of each shift utilizing proper cash handling procedures.

Checks all credit cards to ensure they are valid. Follows check cashing procedures to ensure all checks are valid.

Keeps housekeeping informed of any special requests, late check-outs and special need areas in the hotel.

Answers inquiries pertaining to hotel services, shopping, dining, entertainment and travel directions.

Posts room charges using PMS; collects payment and makes change for hotel guests following all cash handling procedures as required.

Promotes repeat business by offering to take future reservations upon check-out.

Keeps front desk area neat, clean and free of safety  able to stand/walk for extended periods of time (6-8 hours)
Be able to lift up to 35 pounds

Must be able to work either AM or PM shifts on weekdays, weekends, and holidays

Schedules are subject to change weekly

The items listed above include, but are not limited to the overall job responsibilities.
#J-18808-Ljbffr