Scrum Master

About the Role

Leads cross‑functional teams to provide agile‑based project deliverables and facilitates the team’s work to accelerate delivery of business value by ensuring adherence to Scrum methodologies and processes. Facilitates internal and external communication, removes impediments, and serves as the intermediary between multiple product owners, managers, and team members. Uses strong communication to facilitate the project team through the Scrum process of Release Planning, Sprint Planning for multiple product owners, Daily Scrums, Sprint Reviews and Retrospectives in a fast‑paced environment with competing priorities.

Sets the example for Agile methods based upon the designated principles and ensures they are understood and exercised consistently within the team.

• Conducts Daily Scrum meetings with clear and concise communication.
• Guides and develops clear Sprint standards while keeping the team engaged and on task.
• Provides updates on the team’s performance, removes impediments, and facilitates Grooming/Refinement, Sprint Planning, Demos, Retrospectives, and Daily Stand‑up meetings for assigned teams.
• Creates a culture of continuous improvement by fostering empowerment and promoting best practices for platform maintenance and development.
• Builds and maintains positive relationships with IT and internal customers to facilitate effective completion of project work.
• Coaches teams to break down business requirements into stories and tasks.
• Leads teams to continuous improvement of structure, processes and tooling to enable delivery of increased value.

• Bachelor’s Degree in a related field of study from an accredited university.
• Minimum 4 years of relevant project‑management experience, preferably within an established IT project‑management office or as a project manager for an information‑technology department.
• Minimum of 2 years of Agile experience.
• Certified Scrum Master preferred.

• Strong knowledge of Agile approaches and experience with Agile tools and techniques.
• Other Agile project‑management certifications (CSM, SAFe, PMI‑ACP) are a plus.
• Expert communication, collaboration and facilitation skills.
• Highly developed time‑management skills to manage competing priorities.
• Strong negotiation and conflict‑management skills to resolve issues within and outside the team.

Global Payments Inc. is an equal‑opportunity employer. All employment is determined by merit, qualifications and business needs. Applicants, regardless of race, color, religion, sex, pregnancy, national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law, are encouraged to apply. If you require reasonable accommodations related to the application or interview process, please contact