Help Desk Specialist; Level I, II or III

Position Information

Posting Number S1203
Open to All Applicants
Job Title Help Desk Specialist (Level I, II or III)
Department Information Technology
Position Type Non‑Exempt
Employment Status Full‑Time Staff
Salary Minimums:
Level I – $17.84;
Level II – $20.06;
Level III – $22.56
Open Date 06/04/2026
Close Date 06/19/2026
Open Until Filled

The purpose of this position is to receive, resolve, or assign calls received by the Help Desk Support Group. Responsibilities include coordinating the timely and efficient resolution of all support calls; maintaining hardware and software equipment and resources; providing research, development, and consultation; managing all hardware and software assets; and coordinating the software library and licensing accounting.

Requires ability to work occasional evenings and weekends.

• Level I (Grade 816) – Associate’s degree and related experience.
• Level II (Grade 817) – Associate’s degree and one (1) year related experience.
• Level III (Grade 818) – Associate’s degree and three (3) years related experience.

• Strong written and communication skills.
• Excellent customer service skills and ability to communicate courteously and effectively with students, faculty and staff.
• Detail‑oriented with high degree of accuracy in maintaining records.
• Ability to work occasional evenings and weekends.

• Bachelor’s degree in a related field.
• Experience at an institution of higher education.

• Coordinate the timely and efficient resolution of all support calls from faculty, staff, and students; receive and resolve trouble calls via phone, e‑mail, or on‑site; dispatch computer specialists; assist with registration and online courses; communicate with vendors; train users; troubleshoot network, hardware, and software problems; track software and license distribution and storage; track hardware distribution and storage.
• Maintain hardware and software equipment and resources; troubleshoot and repair hardware and software problems; install or replace hardware; install, update, or upgrade software; track software and license distribution and storage; track hardware distribution and storage; register and set up users for wireless access; train users on hardware and software usage.
• Provide research, development, and consultation; research hardware and software issues; recommend new procedures for the Help Desk, hardware and software storage and issue; consult and advise on hardware and software questions.

Del Mar College is an Equal Opportunity employer. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.