Time Ops Infrastructure Specialist Associate

Position: Real Time Ops Infrastructure Specialist Associate
What You'll Do:

* Assist in the installation, maintenance, and repair of computer hardware and peripherals. Support senior specialists by helping set up new equipment and troubleshooting basic issues under supervision.

* Assist in installing, updating, and patching operating systems, firmware, and software packages.

* Assist in performing system reboots.

* Utilize process documentation for all job tasks

* Maintain accurate and detailed change management records

* Input network settings and perform basic network troubleshooting.

* Assist in performing computer system backups and restorations

* Work with and maintain virtual computing environments

* Support user account access, password management, and problem ticket resolution

* Help support control center technology such as video walls, dispatch consoles, and EMP protection

* Analyze and initiate resolution of control center environmental issues, such as power and HVAC

* Monitor and engage with the latest industry trends and technology

* Provide after-hour support as needed in an on-call rotation

* Learn and consider OT Infrastructure risk and impact to the SCADA/EMS system and the Bulk Electric System

What You'll Have:

Education:

* Minimum of an Associate's degree in an applicable area OR

* equivalent education and experience of a high school diploma/GED and 2 years of relevant experience in an applicable area or certification in an applicable area.

* Applicable areas defined as: IT/OT System Administration, IT/OT Application Support, Cyber Security, ADMS/DMS/EMS/OMS/SCADA. Bachelor's degree is strongly preferred.

Experience:

* No additional experience beyond that listed in education is required.

Licenses/Certifications:

* CompTIA A+ or other Computer Science certification preferred.

Additional Requirements:

* Over-time, on-call assignments, and occasional travel may be required.

In addition to a competitive compensation, AEP offers a unique comprehensive benefits package that aims to support and enhance the overall well-being of our employees.

At AEP, we're more than just an energy company - we're a team of dedicated professionals committed to delivering safe, reliable, and innovative energy solutions. Guided by our mission to put the customer first, we strive to exceed expectations by listening, responding, and continuously improving the way we serve our communities. If you're passionate about making a meaningful impact and being part of a forward-thinking organization, this is the company for you!